Shaswat Agrawal

Skills :

-Customer Support
-Customer Service
-Voice Process
-Chat Support
-Active Listening
-Problem Solving
-Data Entry / Typing
-English & Hindi Communication
-Complaint Resolution
-Order Processing

Experience:
"2+ years of hands-on customer service experience managing daily customer interactions at a family-run retail business — handling queries, resolving complaints, processing orders, and building customer trust through clear, patient communication in both English and Hindi."

Interests / Career Goal:

"Building a long-term career in the BPO and customer support industry. Passionate about helping customers, resolving issues efficiently, and growing into voice and chat process roles where communication and problem-solving skills make a real difference."
"Customer support professional with 2+ years of practical experience handling customer interactions at a family business — including query resolution, complaints, and order processing. Fluent in English and Hindi, comfortable with both voice and chat process. Currently focused on building a long-term career in the BPO and customer support industry, with strong skills in active listening, problem-solving, and clear communication."