Shesh Kumar

Hi, I’m Shesh, a dedicated Customer Service & Complaint Resolution Specialist with hands‑on experience in handling customers through chat and email support.
I currently work in a telecommunications complaint environment, managing Mis‑sale cases, billing issues, service disputes, and escalations while ensuring compliance with company policies and customer satisfaction standards. I’m now offering my services on Upwork as a part‑time professional to help businesses deliver excellent customer support.
✅ What I Can Help You With

Customer support via email and live chat
Complaint handling and resolution (end‑to‑end)
Mis‑sale and service dispute investigation
Professional email writing and responses
Billing queries, credits, refunds, and account clarification
Clear, polite, and customer‑friendly communication
Follow‑ups, case updates, and complaint closure emails

💼 Why Work With Me?

Strong experience in complaint management & customer care
Detail‑oriented and policy‑driven approach
Professional, calm, and customer‑focused communication
Used to working with sensitive and escalated cases
Reliable, responsive, and deadline‑driven

I understand how important it is to protect your brand reputation while keeping customers informed and satisfied. Whether you’re a small business, startup, or growing company, I can support your customer communication needs efficiently.
📩 Feel free to message me to discuss your requirements.
I’d be happy to help!