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Presentation
Professional with experience in operations, project management, and process automation through CRM systems.
Specialized in task coordination, metrics analysis, and optimization of result-driven workflows.
Experience in operational management, international customer service, and development of digital strategies for lead generation.
Ability to work in dynamic environments, lead processes, and improve operational efficiency through technological tools.
Specialized in task coordination, metrics analysis, and optimization of result-driven workflows.
Experience in operational management, international customer service, and development of digital strategies for lead generation.
Ability to work in dynamic environments, lead processes, and improve operational efficiency through technological tools.
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Offered services
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Background
CRM & Operations Project Manager
Comprehensive project coordination and oversight to ensure the achievement of strategic objectives.
Implementation and management of GoHighLevel (CRM) for sales process automation.
Design of lead nurturing and follow-up workflows.
Development of landing pages integrated with CRM and lead capture forms.
Creation and management of Google Ads campaigns for lead generation.
Metrics analysis and process optimization to improve business performance.
Implementation and management of GoHighLevel (CRM) for sales process automation.
Design of lead nurturing and follow-up workflows.
Development of landing pages integrated with CRM and lead capture forms.
Creation and management of Google Ads campaigns for lead generation.
Metrics analysis and process optimization to improve business performance.
Air Traffic Agent
Operational and administrative management of flights for Air Europa, LATAM, and Copa Airlines.
Control and verification of passengers’ legal documentation.
Handling of lost baggage and resolution of operational incidents.
Logistical coordination during irregular operations.
Preparation of operational reports and data entry into systems.
Cash handling: opening, closing, reconciliation, and daily cash balancing.
Personalized customer service for domestic and international passengers.
Control and verification of passengers’ legal documentation.
Handling of lost baggage and resolution of operational incidents.
Logistical coordination during irregular operations.
Preparation of operational reports and data entry into systems.
Cash handling: opening, closing, reconciliation, and daily cash balancing.
Personalized customer service for domestic and international passengers.
Operations Control Assistant
Preparation and distribution of operational reports.
Data translation and analysis for metrics tracking.
Monitoring compliance with account goals and objectives.
Data translation and analysis for metrics tracking.
Monitoring compliance with account goals and objectives.
Psychology
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Working hours
Monday
From08h00To18h00
Tuesday
From08h00To18h00
Wednesday ▪ Today
From08h00To18h00
Thursday
From08h00To18h00
Friday
From08h00To18h00
Saturday
Closed
Sunday
Closed
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