Stephen Bowerman

Oversee daily service operations, train and coach employees, and reinforce consistent, high‑quality customer interactions.
● Support retention by identifying strong candidates, developing emerging leaders, empowering staff, and encouraging productivity.
● Implement corporate merchandising plans and marketing programs to maintain brand standards and drive sales.
● Use P&L statements and store reports to identify trends, correct issues, and improve operational performance.
● Manage cash controls, fuel transactions, and compliance procedures while promoting the company’s loyalty rewards program.
● Maintain a clean, safe, fully stocked environment by enforcing health, sanitation, and operational standards.
● Apply strong written and verbal communication to support team alignment, customer satisfaction, and daily operations.
● Utilize Microsoft Word, Excel, and store systems to support reporting, scheduling, and operational accuracy.

Earned promotion to Buyback Manager after 56 days, driven by strong performance and operational reliability.
● Lead, train, and coach team members to improve productivity, accuracy, and customer satisfaction.
● Function as Manager on Duty, supporting the General Manager in optimizing daily operations, service delivery, and sales outcomes.
● Strengthen security and loss‑prevention results by enforcing safety standards and monitoring compliance.
● Conduct routine audits to ensure policy adherence and operational consistency.
● Manage merchandising execution, price integrity, inventory accuracy, budget performance, and sustain a 1:1 buyback‑to‑sales ratio.
● Provide fast, effi cient buyback experiences that support revenue growth and repeat business.
● Oversee store cleanliness and maintenance to uphold brand and safety standards.

Serve as Manager on Duty, overseeing daily operations, service quality, and store security.
● Resolve escalated customer issues and uphold merchandising, cleanliness, and operational standards.
● Manage used‑category cadence, stock levels, and budget alignment.
● Train and coach Associates and Leads, reinforcing performance and communication through daily briefi ngs.
● Handle bank deposits, change orders, and support the G M with performance insights.

Process member applications, complete enrollments across internal systems, and transmit records to CMS in federal compliance.
● Perform administrative, clerical, operational, and customer‑support tasks to maintain workfl ow accuracy and service standards.
Manager, Barista, The Depot Coffeehouse - Urbana, Ohio
March 2007 - March 2010
● Assist the owner with interviewing, selecting, and onboarding new employees to build a reliable, service‑focused team.
● Train staff, reinforce service and food‑handling standards, and oversee daily operations to maintain consistency and compliance.
● Use POS systems to take customer orders and prepare beverages and grab‑and‑go food items accurately, safely, and effi ciently.
● Maintain an accurate cash drawer, complete end‑of‑shift counts, prepare daily deposits, and deliver deposits to the bank.
● Clean, restock, and organize all work areas, ensuring food‑safety compliance and smooth service fl ow.
● Complete inventory and place weekly stock orders, including food, beverage, and grab‑and‑go supplies.
● Create and maintain staff schedules to ensure adequate coverage, balanced workloads, and effi cient daily operations.
● Review reports and apply enrollment rules to make precise adjustments, additions, and deletions that protect data integrity.
● Manage and report daily inventory to support operational visibility and throughput.
● Meet defi ned productivity, quality, and timing standards while working within established policies and guidelines.

Assess client needs, research aligned travel options, and prepare multi‑option quotes to support informed decisions.
● Complete end‑to‑end travel arrangements across airfare, transfers, lodging, rentals, resorts, and cruises.
● Plan and coordinate tours, excursions, and day trips to enhance overall trip value.
● Advise clients on travel documentation and safety requirements and secure timely alternative bookings during disruptions.

Manage incoming patient calls and use Epic to schedule, modify, and cancel appointments for 30 providers across 5 locations.
● Process medication refi ll requests and route them to the appropriate care teams for timely follow‑through.
● Relay patient messages to providers regarding clinical questions, concerns, and requests.
● Prepare and send new‑patient intake packets and appointment reminders to support smooth onboarding and reduce no‑shows.

Decontaminate surgical instruments and equipment through thorough washing, inspection, and sterilization.
● Assemble accurate, procedure‑specifi c instrument trays to support surgical readiness.
● Stock operating rooms with required instruments and supplies to maintain workfl ow.
● Respond to real‑time OR calls and deliver instruments urgently for emergency surgeries.

Use POS systems to take customer orders and prepare beverages accurately and effi ciently.
● Maintain an accurate cash drawer, complete end‑of‑shift counts, and prepare daily deposits.
● Clean, restock, and organize the work area to support smooth service fl ow.
● Complete inventory forms and communicate needs to management.
● Assist in training new hires and reinforcing service and recipe standards.
● Complete quarterly food‑safety training and follow all Nutrition Department guidelines.

Process reduced‑rate membership applications, verifying income documentation against HHS poverty guidelines.
● Enter and update account data in Trinexum and Excel; draft and send award and denial letters.
● Prepare monthly subsidy spreadsheets for the CEO and coordinate with Miami County Job and Family Services as needed.
● Greet members and guests; process new memberships, maintain accounts, and issue ID cards.
● Support Business Manager with time‑card organization and assembly of new‑hire packets.
● Answer calls about class schedules, complete registrations, process payments, and route inquiries to appropriate staff.

Provide hands‑on vocational training to adults with developmental disabilities to build job‑readiness skills.
● Transport clients safely to and from work sites, completing and documenting daily vehicle inspections.
● Provide Rehab Tech II support by training new staff and covering multiple Northern‑territory Goodwill locations.
● Maintain daily, weekly, and monthly client progress reports in full compliance with HIPAA and organizational standards.
● Conduct safety inspections of Rehab Techs and participate in county MRDD board meetings to support coordinated care.
● Conduct quarterly time studies to determine commensurate wages for clients.

Assist the owner with interviewing, selecting, and onboarding new employees to build a reliable, service‑focused team.
● Train staff, reinforce service and food‑handling standards, and oversee daily operations to maintain consistency and compliance.
● Use POS systems to take customer orders and prepare beverages and grab‑and‑go food items accurately, safely, and effi ciently.
● Maintain an accurate cash drawer, complete end‑of‑shift counts, prepare daily deposits, and deliver deposits to the bank.
● Clean, restock, and organize all work areas, ensuring food‑safety compliance and smooth service fl ow.
● Complete inventory and place weekly stock orders, including food, beverage, and grab‑and‑go supplies.
● Create and maintain staff schedules to ensure adequate coverage, balanced workloads, and effi cient daily operations.