
STEPHEN KISWAGA
Dar es Salaam, Tanzania
STEPHEN KISWAGA
Managerial roles, Marketing and sales
Category : Marketing and sales
I am a dedicated marketing officer with strong interpersonal and leadership abilities. I build and nurture relationships with SME and corporate clients, working closely with trade finance managers and business teams to identify new business opportunities and support client growth.
Core strengths include clear communication, active listening, and effective conflict resolution, which help me manage client needs and maintain high customer service standards. I apply strong problem-solving and critical thinking to complex situations, paired with creativity and adaptability to design practical solutions. My teamwork and collaboration skills enable productive cross-functional work, while organization, attention to detail, and time management ensure projects are delivered accurately and on schedule.
I bring solid project management and transferable skills to every role, remaining flexible under changing priorities. Technically, I am proficient in MS Word, Excel, and PowerPoint, and experienced with remote collaboration tools such as Google Meet and Zoom.
I am committed to continuous improvement, fostering client trust, and driving measurable business results through strategic relationship-building and effective execution.
Core strengths include clear communication, active listening, and effective conflict resolution, which help me manage client needs and maintain high customer service standards. I apply strong problem-solving and critical thinking to complex situations, paired with creativity and adaptability to design practical solutions. My teamwork and collaboration skills enable productive cross-functional work, while organization, attention to detail, and time management ensure projects are delivered accurately and on schedule.
I bring solid project management and transferable skills to every role, remaining flexible under changing priorities. Technically, I am proficient in MS Word, Excel, and PowerPoint, and experienced with remote collaboration tools such as Google Meet and Zoom.
I am committed to continuous improvement, fostering client trust, and driving measurable business results through strategic relationship-building and effective execution.
Working hours
- Monday:08h00 To 18h00
- Tuesday:08h00 To 18h00
- Wednesday:08h00 To 18h00
- Thursday:08h00 To 18h00
- Friday:08h00 To 18h00
- Saturday:Not available
- Sunday:Not available
• To identify new business and develop relationships with prospective SME and Corporate clients in conjunction with the trade finance manager and Business Teams.
• Preliminary review of all financing and non-financing requests submitted by customers to ensure they meet the Bank’s eligibility criteria as allocated by the Line Manager and develop draft indicative term sheets for transactions in line with customer’s request and the Bank’s products.
• Trade finance deal origination, structuring and follow up to closure and monitoring revenue on executed trade transaction.
• Following up on action tracking logs resulting from internal meetings, external meetings and missions for which Trade Finance actions are required.
• Effectively monitor drawn SLAs to ensure that Trade Finance activities are handled in a timely and efficient manner in line with the SLA.
• Manage the overall Pipeline of the Trade Finance unit in the respective business units/segments and products.
• Preparing and tracking trade finance units report for accurate decision making in liaison Trade finance operations or any other department.
• Actively participate in industry bodies trade forums and conference in order to create and develop business opportunities.
• Building and maintaining strong trade customer relationships through excellent customer service in order to achieve customer loyalty and maximize share of wallet.
• Carry out any other duties assigned by your Line Manager/Supervisor
• Preliminary review of all financing and non-financing requests submitted by customers to ensure they meet the Bank’s eligibility criteria as allocated by the Line Manager and develop draft indicative term sheets for transactions in line with customer’s request and the Bank’s products.
• Trade finance deal origination, structuring and follow up to closure and monitoring revenue on executed trade transaction.
• Following up on action tracking logs resulting from internal meetings, external meetings and missions for which Trade Finance actions are required.
• Effectively monitor drawn SLAs to ensure that Trade Finance activities are handled in a timely and efficient manner in line with the SLA.
• Manage the overall Pipeline of the Trade Finance unit in the respective business units/segments and products.
• Preparing and tracking trade finance units report for accurate decision making in liaison Trade finance operations or any other department.
• Actively participate in industry bodies trade forums and conference in order to create and develop business opportunities.
• Building and maintaining strong trade customer relationships through excellent customer service in order to achieve customer loyalty and maximize share of wallet.
• Carry out any other duties assigned by your Line Manager/Supervisor
• Prepare and implement the strategic communication plan, assess target groups and message to strengthen the Department’s visibility.
• Collaborate closely with other teams to integrate communication and event activities in their line of work and ensure consistency with broader organizational objectives.
• Responsible for the Department’s social media presence, ensuring consistency and engagement across various platforms.
• Take a leading role in planning, coordinating and executing all organizational events, including receptions, visits, meetings/conferences and other events.
• Provide internal regular media updates and improve media monitoring across the organization.
• Assess and refine the effectiveness of communication and event strategies.
• Maintaining relationships with local media and journalists to promote coverage of
events and key initiatives.
• Preparations of Weekly Report.
• Collaborate closely with other teams to integrate communication and event activities in their line of work and ensure consistency with broader organizational objectives.
• Responsible for the Department’s social media presence, ensuring consistency and engagement across various platforms.
• Take a leading role in planning, coordinating and executing all organizational events, including receptions, visits, meetings/conferences and other events.
• Provide internal regular media updates and improve media monitoring across the organization.
• Assess and refine the effectiveness of communication and event strategies.
• Maintaining relationships with local media and journalists to promote coverage of
events and key initiatives.
• Preparations of Weekly Report.
• Assisting the general secretary clerical duties, such as organizing work schedules.
• Processing work orders, organizing invoices.
• Scheduling Monthly and emergency meetings, creating agendas, and attending meetings to record minutes.
• Compiling and distributing minutes of meetings to personnel.
• Managing daily operations and maintaining an organized work environment.
• Assisting with the onboarding process of new personnel
• Facilitating communication between management and personnel.
• Overseeing and interpreting the Organization’s administrative policies and procedures.
• Ability to organize and prioritize.
• Daily Reminder of the member’s duties/responsibilities through online and Offline means such as Normal texts and WhatsApp.
• Running social media pages of the organization
• Organizing and coordinating events of the organization such as “Family Day”.
• Running social pages such as Instagram, Facebook, Linkedin and Twitter (X).
• Processing work orders, organizing invoices.
• Scheduling Monthly and emergency meetings, creating agendas, and attending meetings to record minutes.
• Compiling and distributing minutes of meetings to personnel.
• Managing daily operations and maintaining an organized work environment.
• Assisting with the onboarding process of new personnel
• Facilitating communication between management and personnel.
• Overseeing and interpreting the Organization’s administrative policies and procedures.
• Ability to organize and prioritize.
• Daily Reminder of the member’s duties/responsibilities through online and Offline means such as Normal texts and WhatsApp.
• Running social media pages of the organization
• Organizing and coordinating events of the organization such as “Family Day”.
• Running social pages such as Instagram, Facebook, Linkedin and Twitter (X).
• Identifying clients' requirements and expectations for each event.
• Brainstorming and implementing event concepts and themes.
• Preparing event budgets and processing invoices.
• Researching and booking venues.
• Organizing suppliers, caterers, staff, and entertainment.
• Coordinating all logistical elements of the event.
• Managing set-up, tear-down, and clean-up operations.
• Anticipating attendee needs and making preparations against potential risks.
• Developing post-event reports on the effectiveness of each event.
• Listening attentively to customer requests and keeping records of these requests
• Managing and budgeting customer finances
• Selecting an appropriate venue suitable for the type of event
• Having good knowledge of geographic locations and their main attractions
• Organizing audiovisual equipment in advance
• Coordinating hotels, transportation and food
• Attending and monitoring activities to ensure client satisfaction
• Reviewing bills and approving payments
• Brainstorming and implementing event concepts and themes.
• Preparing event budgets and processing invoices.
• Researching and booking venues.
• Organizing suppliers, caterers, staff, and entertainment.
• Coordinating all logistical elements of the event.
• Managing set-up, tear-down, and clean-up operations.
• Anticipating attendee needs and making preparations against potential risks.
• Developing post-event reports on the effectiveness of each event.
• Listening attentively to customer requests and keeping records of these requests
• Managing and budgeting customer finances
• Selecting an appropriate venue suitable for the type of event
• Having good knowledge of geographic locations and their main attractions
• Organizing audiovisual equipment in advance
• Coordinating hotels, transportation and food
• Attending and monitoring activities to ensure client satisfaction
• Reviewing bills and approving payments
• Recording voiceovers for commercials, radio ads, TV shows, corporate training videos, phone systems messages, and other applications.
• Maintaining positive business relationships to ensure future sales
• Establish, develop and maintain positive business and customer relationships
• Continuously improve through feedback
• Time management through problem solving skills.
• Conduct market research to identify target audience and market trends
• Develop and execute marketing campaigns across various channels (email, social media, paid advertising)
• Create and manage content for website, blog, and social media platforms
• Analyze and report on campaign performance using analytics tools
• Collaborate with cross-functional teams (sales, product, design) to develop and execute marketing strategies
• Coordinate and attend industry events and trade shows
• Conduct competitive analysis to identify strengths and weaknesses of competitors
• Develop and manage partnerships with other businesses and organizations
• Continuously stay up-to-date on industry trends and best practices in
marketing.
• Maintaining positive business relationships to ensure future sales
• Establish, develop and maintain positive business and customer relationships
• Continuously improve through feedback
• Time management through problem solving skills.
• Conduct market research to identify target audience and market trends
• Develop and execute marketing campaigns across various channels (email, social media, paid advertising)
• Create and manage content for website, blog, and social media platforms
• Analyze and report on campaign performance using analytics tools
• Collaborate with cross-functional teams (sales, product, design) to develop and execute marketing strategies
• Coordinate and attend industry events and trade shows
• Conduct competitive analysis to identify strengths and weaknesses of competitors
• Develop and manage partnerships with other businesses and organizations
• Continuously stay up-to-date on industry trends and best practices in
marketing.
• Reading material and researching industry-specific terminology
• Converting text and audio recordings in one language to one or more others
• Ensuring translated texts conveys original meaning and tone
• Translating the drama series that are from their native language to Kiswahili.
• Subtitling the Tv Series
• Reading and researching documents, terminology and linguistic styles
• Reproducing text accurately in different languages (Swahili and English), often using specialist software. Translation tends to be from a ‘source ensuring translated material is suitable for the intended readers
• Consulting experts
• Developing contacts and building relationships with clients
• Managing projects.
• Content creation through localization of the projects.
• Converting text and audio recordings in one language to one or more others
• Ensuring translated texts conveys original meaning and tone
• Translating the drama series that are from their native language to Kiswahili.
• Subtitling the Tv Series
• Reading and researching documents, terminology and linguistic styles
• Reproducing text accurately in different languages (Swahili and English), often using specialist software. Translation tends to be from a ‘source ensuring translated material is suitable for the intended readers
• Consulting experts
• Developing contacts and building relationships with clients
• Managing projects.
• Content creation through localization of the projects.
- 🇬🇧 English
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