Stephen Lyod Tumblod

End-to-end automation specialist and technical support professional delivering smart, efficient workflow solutions for global businesses. Leverage a robust background in IT support and 10+ years of high-pressure, international customer service (including 6 years with Royal Caribbean) to bridge the gap between complex tech and human-centric service.

Key Responsibilities:

Design, build, and maintain multi-app no-code automation ecosystems using Make.com, n8n, and Zapier.

Integrate advanced Large Language Models (LLMs), AI agents, and custom prompt engineering into operational pipelines to eliminate manual data entry.

Deploy and optimize GoHighLevel CRM architectures, managing pipelines, calendars, and automated email/SMS marketing workflows.

Provide high-tier technical troubleshooting, domain/hosting administration, and WordPress maintenance to ensure zero system downtime.

Delivered world-class, high-end formal dining services to an international clientele aboard luxury cruise vessels. Thrived in a fast-paced, high-pressure environment, managing demanding dining room logistics, coordinating seamlessly with galley staff, and ensuring strict adherence to premium hospitality and safety standards. Mastered multi-cultural communication, conflict resolution, and rapid problem-solving while maintaining an elite level of guest satisfaction.

Provided premium hospitality and authentic dining services within a high-volume Lebanese cuisine restaurant in Saudi Arabia. Maintained a deep knowledge of traditional Levantine menu offerings to guide guests through an upscale cultural dining experience. Excelled in a fast-paced, multicultural environment, managing table turnarounds, coordinating closely with the kitchen, and delivering exceptional customer service that adhered to strict local and international hospitality standards.

Tech Support Specialist | Microsoft Answer Desk (Sutherland)
Provided high-tier technical support and live troubleshooting for Microsoft global consumers. Specialized in diagnosing and resolving complex Windows OS issues, software configuration errors, malware removal, and system performance bottlenecks. Actively managed remote-desktop sessions to fix registry errors and patch core software, consistently maintaining high first-contact resolution (FCR) rates and premium customer satisfaction scores.