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Presentation
Professional Summary
Omnichannel and e-commerce leader with over 10 years of experience building and scaling digital businesses for luxury home, décor, and lifestyle brands. Proven expertise in launching and growing end-to-end e-commerce operations, including Shopify and Shopify POS, UI/UX optimization, SEO, payment gateway integration, and establishing supply chain, logistics, and customer care functions from the ground up. Delivered measurable business impact by increasing online conversion by approximately 50%, growing website traffic by 30%, and reducing website technical issues by 95%. Experienced in hiring, training, and leading cross-functional teams across e-commerce, retail, logistics, and customer service while combining strategic leadership with hands-on execution to drive revenue growth across both online and offline channels.
Career Highlights
Increased online conversion by approximately 50% through the introduction of a 'View in Room' augmented reality experience and a WhatsApp-assisted sales channel, driving enquiries and sales across both digital and physical touchpoints while reducing customer care workload. Improved lead management processes, resulting in a further 20% increase in enquiry-to-sale conversion, and grew website traffic by 30% through SEO, UX enhancements, and continuous website optimization. Built the entire e-commerce supply chain and logistics operation from the ground up as one of the first hires in the business, implementing scalable fulfilment processes and integrating Shopify, Shopify POS, payment gateways, and backend operations to deliver a seamless omnichannel customer experience. Reduced website technical issues by 95% through platform optimization and close collaboration with technology teams, while recruiting, training, and leading teams of up to 20 professionals across e-commerce, logistics, customer care, warehouse, and retail operations.
Omnichannel and e-commerce leader with over 10 years of experience building and scaling digital businesses for luxury home, décor, and lifestyle brands. Proven expertise in launching and growing end-to-end e-commerce operations, including Shopify and Shopify POS, UI/UX optimization, SEO, payment gateway integration, and establishing supply chain, logistics, and customer care functions from the ground up. Delivered measurable business impact by increasing online conversion by approximately 50%, growing website traffic by 30%, and reducing website technical issues by 95%. Experienced in hiring, training, and leading cross-functional teams across e-commerce, retail, logistics, and customer service while combining strategic leadership with hands-on execution to drive revenue growth across both online and offline channels.
Career Highlights
Increased online conversion by approximately 50% through the introduction of a 'View in Room' augmented reality experience and a WhatsApp-assisted sales channel, driving enquiries and sales across both digital and physical touchpoints while reducing customer care workload. Improved lead management processes, resulting in a further 20% increase in enquiry-to-sale conversion, and grew website traffic by 30% through SEO, UX enhancements, and continuous website optimization. Built the entire e-commerce supply chain and logistics operation from the ground up as one of the first hires in the business, implementing scalable fulfilment processes and integrating Shopify, Shopify POS, payment gateways, and backend operations to deliver a seamless omnichannel customer experience. Reduced website technical issues by 95% through platform optimization and close collaboration with technology teams, while recruiting, training, and leading teams of up to 20 professionals across e-commerce, logistics, customer care, warehouse, and retail operations.
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Offered services
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Shopify Theme Customization
Customize your Shopify theme to match your brand identity without affecting performance.
Includes
Homepage redesign
Collection pages
Product page design
Header customization
Footer customization
Mega ...
18 $ Per hour
🔬
Shopify Store Setup & Launch
Build a fully functional Shopify store from scratch that's optimized for user experience, mobile responsiveness, and sales.
Services Include
Shopify account creation
Domain connection
Theme ...
15 $ Per hour
🖌️
Shopify Product Listing
Shopify Product Listing Services
Professional Shopify product listing services designed to create accurate, SEO-optimized, and conversion-focused product pages that enhance customer experience and ...
15 $ Per hour
📋
Background
Omnichannel Business Development Manager
● Own online and offline trade across e-commerce, the retail floor, logistics, delivery escalations, in-store
activity, and events, and build the tools and processes the business runs on.
● Run and scale Shopify, Shopify POS, and the payment gateway stack behind them.
● Ideated and led the Zoho rollout across store and back office, taking it from business case through to
adoption.
● Lead digital and performance marketing, and own the reporting line that ties marketing spend back to sales
and operations.
● Select and develop the product range alongside the purchasing and merchandising teams.
● Sales team training for customer first services and to adapt to omnichannel business.
activity, and events, and build the tools and processes the business runs on.
● Run and scale Shopify, Shopify POS, and the payment gateway stack behind them.
● Ideated and led the Zoho rollout across store and back office, taking it from business case through to
adoption.
● Lead digital and performance marketing, and own the reporting line that ties marketing spend back to sales
and operations.
● Select and develop the product range alongside the purchasing and merchandising teams.
● Sales team training for customer first services and to adapt to omnichannel business.
Consultant, Website Operations & E-Commerce
● Built and launched the India e-commerce site from scratch (strategy, design, build, catalogue, UI/UX, and
SEO), holding every touchpoint to the brand's luxury standard.
● Onboarded the payment gateway from zero to stand up online checkout.
● Integrated Shopify POS so in-store and online inventory stayed in sync across the business.
● Tuned site performance and the end-to-end customer journey after launch.
SEO), holding every touchpoint to the brand's luxury standard.
● Onboarded the payment gateway from zero to stand up online checkout.
● Integrated Shopify POS so in-store and online inventory stayed in sync across the business.
● Tuned site performance and the end-to-end customer journey after launch.
Assistant Manager - E-Commerce, Sales & Customer Care
● Lifted conversion by around 50% by launching 'View in Room' AR and a WhatsApp sales channel, driving
enquiries and sales online and offline while cutting the load on customer care.
● Tightened lead management to lift conversion by 20%, and grew traffic by 30% through site improvements.
● Built the online supply chain and logistics function from scratch as one of the first hires on the e-commerce
business, and partnered with IT to stand up the Shopify site plus the inventory and billing systems behind
it.
● Started and built the customer service function from scratch, setting up the processes, tools, and team to
handle enquiries and support across both channels.
● Interviewed, hired, and trained the online team from the ground up, then led 7-10 people across
warehouse, logistics, operations, customer care, and cataloguing, plus external vendors.
● Onboarded and managed three courier partners (DTDC, Bluedart, Delhivery) alongside the payment
gateway and supporting integrations.
● Sold across both channels and consistently hit annual targets, advising clients by call and in person, building
decks around their designs, and closing with interior designers and architects in store and through home
shopping.
enquiries and sales online and offline while cutting the load on customer care.
● Tightened lead management to lift conversion by 20%, and grew traffic by 30% through site improvements.
● Built the online supply chain and logistics function from scratch as one of the first hires on the e-commerce
business, and partnered with IT to stand up the Shopify site plus the inventory and billing systems behind
it.
● Started and built the customer service function from scratch, setting up the processes, tools, and team to
handle enquiries and support across both channels.
● Interviewed, hired, and trained the online team from the ground up, then led 7-10 people across
warehouse, logistics, operations, customer care, and cataloguing, plus external vendors.
● Onboarded and managed three courier partners (DTDC, Bluedart, Delhivery) alongside the payment
gateway and supporting integrations.
● Sold across both channels and consistently hit annual targets, advising clients by call and in person, building
decks around their designs, and closing with interior designers and architects in store and through home
shopping.
Manager, Showroom & Online Operations
● Grew in-store and online sales, and introduced inventory controls that brought stock under structured
management.
● Led design-and-build projects end to end with interior designers and architects, directing teams of 15-20
across site engineers, showroom staff, and external vendors.
● Designed and installed home audio-video systems, from two-channel audio through to full home theatres.
● Drove retail sales through calls, in-store consultations, and site visits, building requirement-led design decks
for each client.
● Trained the team on new technology and how to sell it on the floor, and ran day-to-day showroom activity,
online orders, and accounts.
management.
● Led design-and-build projects end to end with interior designers and architects, directing teams of 15-20
across site engineers, showroom staff, and external vendors.
● Designed and installed home audio-video systems, from two-channel audio through to full home theatres.
● Drove retail sales through calls, in-store consultations, and site visits, building requirement-led design decks
for each client.
● Trained the team on new technology and how to sell it on the floor, and ran day-to-day showroom activity,
online orders, and accounts.
Web Developer
Bachelors in Commerece
Digital Markeing
🇬🇧English 🇮🇳Hindi
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Working hours
Monday
From08h00To18h00
Tuesday
From08h00To18h00
Wednesday
From08h00To18h00
Thursday
From08h00To18h00
Friday
From08h00To18h00
Saturday ▪ Today
Closed
Sunday
Closed
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