Worked as a Business Operations Associate in the Inbound Sales & Services process, handling customer interactions through inbound channels. Assisted customers with account-related queries, service requests, and product information while identifying sales opportunities and promoting relevant products/services. Maintained accurate customer records, processed requests efficiently, ensured compliance with company policies, and consistently met quality, productivity, and customer satisfaction targets.
Tools used:
Microsoft Excel, Microsoft Outlook, Microsoft Teams, Microsoft Office Suite, CRM Tools, Internal Accenture Business Applications. Ticketing & Case Management Systems, Data Entry and Reporting Tools