Teodoro Cabardo Jr

Bacolod City (remote)
• Given a role as a test lead that leads a team that handles technical
support reported issues from production, investigating, replicating and
documenting the issue.
• Design test cases and test scenarios based on the requirement
specifications using our test management tool AIO on JIRA.
• Execute test cases, record, document and report issues and
improvements found.
• Communicates with the development manager, technical support
manager, QA manager, test engineers, and developers the test results,
blockers, dependencies and inquiries.

Puerto Princesa city
on giving a delightful customer service experience.
• Assigned to the largest American E-commerce retail account focused
• Help customer handle inquiries like billing, delivery schedules, online
purchasing, giving out courtesy credits, creating accounts, password
resets, send out email communications, transferring to other
departments and escalate concerns.

Kuala Lumpur
• Design test cases and test scenarios based on the requirement
specifications using our test management tool Zephyr on JIRA.
• Design test plans in every test approach that includes resources
allocation, testing estimates, target milestones, code freeze, test
accounts, test tools and test data preparation.
• Learn, cooperate and analyzed product and technical requirements.
• Execute test cases, document and report issues and improvements
found during our daily stand-up meetings.
• Communicates with the scrum master, test managers, test engineers, developers and developer lead
the test results, status report, blockers, dependencies and inquiries.
• Prepared a test exit report, and added on the release handover document before releasing to production.
• Functional Test of the Web Security Service application. This service will protect the customer from
malicious websites and links.
• Functional Test of the Email Security services that protects the client’s Personal Identifiable information,
and financial information. This will also protect the customer from spams and viruses.

Makati City
• Receive customer calls and emails first hand. They are coming from company administrators, users,
engineers and executives.
• Analyze the concerns, document the details and apply risk analysis to determine the correct support
team that will resolve the issue.
• Escalate the red flagged issues, apply proper emergency procedures and create the proper ticket for
each of the client’s concern.

Makati City
• Analyze and detect fraudulent transactions in its earliest stage.
• Evaluated personal and enterprise bank accounts to endorse it to the proper department for further
investigation and verification.
• Took risk reviews and applied appropriate actions to suspected fraudulent transactions.
• Perform outbound call to suspected ATO, or suspected fraudulent account holders for security
verification.
• Communicate with both seller and buyer to authenticate the cardholder and verify validity of the
purchase.
• Help clients further by referring them to the correct department.

Makati City
• Resolved Customers concerns like inquiries, billing, technical, sales, contracts and schedules.
• In one call, we resolve, build good relations and establish positive customer experience.
• Basic technical troubleshooting for remote satellite television system.

• Executing tests and monitoring the process and performance of electronic component samples.
• Facilitate and prioritize the qualification lot from the frontline, molding, cutting, testing, and up to
packaging.