Over the past three years, I have worked as an Administrative Assistant and Receptionist, gaining strong experience in office administration, customer service, and operational support, particularly within the travel and tourism sector. My role involved managing a busy front desk, handling incoming calls, coordinating appointments, and serving as the first point of contact for clients and suppliers. I was responsible for a wide range of administrative duties, including high-volume data entry, preparing and formatting documents, maintaining filing systems, and compiling daily and monthly reports. I worked extensively with both Google Workspace (Docs, Sheets, Calendar, Drive) and Microsoft Excel, creating detailed spreadsheets for bookings, itineraries, expense tracking, and internal reporting. In addition to my administrative responsibilities, I supported executive staff with PA functions such as managing calendars, scheduling meetings, organising travel arrangements, and handling confidential correspondence. My background in travel and tourism gave me a deep understanding of client service and itinerary management, allowing me to liaise confidently with travel partners and ensure smooth logistics for both staff and clients. I developed strong multitasking and time management skills, and consistently maintained a professional and welcoming front office environment while ensuring back-office tasks were completed with accuracy and efficiency.