Tholakele Buthelezi

Virtual Assistant
Managing emails, calendars, and appointments
Scheduling meetings and handling follow-ups
Data entry, document formatting, and record keeping
Preparing reports, presentations, and spreadsheets
Travel planning and expense tracking
Research tasks and information gathering
Handling basic bookkeeping or invoicing (role-dependent)
Customer Support
Responding to customer inquiries via email, chat, phone, or social media
Resolving complaints and troubleshooting issues
Providing accurate product or service information
Escalating complex issues when necessary
Logging interactions in CRM systems
Following up to ensure customer satisfaction