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Presentation
I help businesses and early-stage ventures turn ideas and operational problems into practical plans, organized research and clear digital product requirements.
My services cover business models and commercial planning; market and competitor research; B2B prospect qualification and CRM organization; app and website concepts; MVP scope and booking journeys; AI-assisted workflow design; project coordination; and marketing and content planning.
I also support manual user acceptance testing: reviewing prototype journeys, documenting reproducible issues, assessing usability and defining acceptance criteria. I organize source verification, research-quality checks, project handovers and operational documentation.
My independent projects include relocation information systems, grocery planning, bill-support concepts, a beauty-booking prototype and AI resource-planning research. My contribution focuses on concepts, requirements, commercial decisions, direction, review and practical testing. AI-generated code, automated tests and research outputs are attributed separately.
Work begins with an agreed scope, realistic deliverables and explicit assumptions. Findings are distinguished from proposals, and prototypes from released systems. Complex production development requires separate scoping and confirmed delivery arrangements. Services are delivered remotely.
My services cover business models and commercial planning; market and competitor research; B2B prospect qualification and CRM organization; app and website concepts; MVP scope and booking journeys; AI-assisted workflow design; project coordination; and marketing and content planning.
I also support manual user acceptance testing: reviewing prototype journeys, documenting reproducible issues, assessing usability and defining acceptance criteria. I organize source verification, research-quality checks, project handovers and operational documentation.
My independent projects include relocation information systems, grocery planning, bill-support concepts, a beauty-booking prototype and AI resource-planning research. My contribution focuses on concepts, requirements, commercial decisions, direction, review and practical testing. AI-generated code, automated tests and research outputs are attributed separately.
Work begins with an agreed scope, realistic deliverables and explicit assumptions. Findings are distinguished from proposals, and prototypes from released systems. Complex production development requires separate scoping and confirmed delivery arrangements. Services are delivered remotely.
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Portfolio
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Offered services
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Background
Reservation Manager (Remote, Commission-Based)
Supported customers and travel partners through reservation inquiries, booking adjustments and issue resolution. Coordinated booking information and communication across customers and service providers. Remote, commission-based work in Canada.
Call Center Supervisor (Remote, Part-Time)
Supervised remote call-center workflows, team scheduling and service-quality review. Supported agent coaching, customer issue resolution and operational coordination. Part-time role in Canada.
Reservation Agent (Remote, Part-Time)
Handled hotel reservation inquiries, booking changes and customer service requests. Supported customers with booking information and coordinated issue resolution. Remote, part-time role in Canada.
Call Center Manager / Business Operations Lead
Managed call-center operations, staff scheduling, service standards and customer issue resolution. Coordinated training, performance review and day-to-day business administration. Full-time role in Canada.
🇬🇧English
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Working hours
Monday ▪ Today
From08h00To18h00
Tuesday
From08h00To18h00
Wednesday
From08h00To18h00
Thursday
From08h00To18h00
Friday
From08h00To18h00
Saturday
Closed
Sunday
Closed
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