Presentation
My career has allowed me to work in varied environments, including insurance, HR information systems, energy, retail, and international organizations, within groups such as Allianz Trade, BPCE, Natixis, GRTgaz, and the European Patent Office, in Agile and international contexts.
My work includes gathering and analyzing requirements, functional design, writing specifications and user stories, facilitating business and IT workshops, coordinating teams, functional testing, tracking defects, and documentation. Accustomed to working at the interface between business and technical teams, I also oversee changes and ensure they progress smoothly through to production deployment.
In my most recent assignment at Allianz Trade, I led the management of defects and enhancements for two strategic applications, coordinated business and technical stakeholders, documented requirements, prepared specifications, and managed testing phases.
My experience at Natixis and later within the BPCE Group helped me develop strong expertise in supporting business teams and evolving HR information system applications. At the European Patent Office, I worked in an international context on strategic databases, while at GRTgaz I strengthened my skills in contract management and IT project coordination.
Independent, rigorous, and solution-oriented, I quickly understand functional environments, structure requirements, and connect the various stakeholders to ensure reliable delivery and provide practical solutions tailored to business needs.
Background
Managed defect tracking across two applications as part of an IT transformation program. Coordinated interactions between business and technical teams on contractual and debt-collection processes. Gathered and documented business requirements, drafted specifications, and tracked functional enhancements. Prioritized requests according to business value, functional impact, and technical constraints. Prepared and carried out functional acceptance testing, tracked defects, and validated enhancements. Prepared functional documentation (procedures, operating instructions, and user guides).
Management of data processing and maintenance services for Standard Organisation (SDO) databases. Drafting and updating functional specifications. Coordinating changes and incidents with development teams in an Agile environment. Overseeing databases and monitoring processing jobs using monitoring tools. Managing changes and incidents using Jira. Analysing data flows using queries, Python scripts, and dedicated tools (Kibana, EPOQUE, Epyque).
- Design innovative communication methods for users of the tool.
- Keep documentation up to date.
- Use Jira, a tool primarily designed for managing agile software development projects, to track enhancements and bugs in the system.
Monitoring the execution of service contracts throughout IT projects. Participating in steering, financial and strategic committees. Drafting operating procedures to standardize the use of contracts, tools and internal documents. Coordinating actions related to crisis management and service providers’ return to the site. Managing prevention plans and preliminary joint inspections.
Oversight of IT operations and monitoring of service availability using Centreon and Nagios. Management of incidents and user requests using Jira, EasyVista, GLPI, and ServiceNow. Monitoring of operational procedures and maintenance of documentation. Daily checks of automated processing jobs (batch jobs). Level 1 user support and coordination of escalations to higher-level teams.

