Wajih JEMLI

With more than 20 years of operational experience in customer relations — from advisor to call center manager at PayPal, Renault, Cdiscount, Nordnet, Sober — I have supported the transformation of customer services into profit centers.

Today, I combine this business expertise with Artificial Intelligence to help SMEs, mid-caps and contact centers to:

* Audit and quickly identify AI gains (automation, call analysis, agent co-pilot).
* Deploy no-code workflows (n8n, Make, Copilot) and custom Python/LLM solutions.
* Train managers and teams in generative AI applied to the field.
* Structure their AI strategy with governance and ROI measurement.

At the same time, I am developing Agentisys — an AI platform dedicated to contact center optimization (real-time co-pilot, automatic call analysis, quality scoring). Gradual launch 2026.

Concrete results obtained previously:
Turnover reduced from 18% to 10%
Productivity +15%
Service Level 98%
Quality >95%
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Certification: Generative AI for Customer Support (IBM), AI For Everyone (DeepLearning.AI), IBM AI Developer (IBM), Generative AI for Software Developers (IBM), Python for Everybody (Michigan), Leading People and Teams (Michigan)
Interventions · Remote or on-site · Tunisia, France, Canada
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📩 Do you manage an operational department or a customer service department and want to identify your first 3 AI use cases with a high ROI? Send me a message with the mention "AI Audit" — I will answer you within 48 hours.