Results-driven commercial advisor and customer success professional with a proven track record in high-value sales, client relationship management, and business development. Having generated over 350,000–400,000 MAD in revenue, closed 120+ service deals, and guided more than 3,000 prospects through structured sales cycles, I bring a sharp combination of commercial instinct and client-first mindset to every engagement.
With experience across BPS environments, banking (Crédit Agricole du Maroc), and B2C consulting (Tawjeeh), I specialize in:

Customer onboarding & retention — turning prospects into loyal clients
Sales consulting — identifying needs and delivering tailored solutions
Performance tracking — KPIs, reporting, CRM tools (Slack, ClickUp, Trello)
Multilingual communication — French, English & Arabic, across diverse audiences

Holding a Bac+4 in Business Administration from ENCG (Bac+5 in progress), I combine academic rigor with hands-on commercial expertise. Based in Oujda, Morocco — available for remote freelance missions worldwide.
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