Winson Abad

I am a former MERALCO Lineman who successfully transitioned into Customer Support and AI Agent Automation. My background in utilities trained me to work under pressure, follow strict processes, and solve issues efficiently—skills I now apply in tech and customer-facing roles.
I have hands-on experience building and managing AI agents, handling API integrations, working with API keys, and automating scheduling and appointment booking workflows. I’ve supported integrations using tools like Make.com, and connected systems such as CRM platforms, field service tools, and customer support systems.

I specialize in:
Customer support (chat, email, workflow handling)
AI agent setup and prompt optimization
API integrations and webhook handling
Scheduling & booking automation
System integration and process improvement

I bring a unique combination of field discipline, customer empathy, and technical automation skills, making me reliable, detail-oriented, and easy to work with in fast paced remote teams.