Yassine Adrou

I am a detail-oriented Customer Support and Virtual Assistant professional with hands-on experience in claims management, client communication, and administrative support. I specialize in helping businesses deliver excellent customer service while keeping operations organized and efficient.

With experience using professional tools such as Salesforce, Citrix Workspace, and Amadeus, I am comfortable working in fast-paced environments and handling sensitive customer information with professionalism.

Services I offer include:

• Customer support via email, chat, or ticket systems
• Virtual assistant tasks and administrative support
• CRM management and data entry
• Claims processing and documentation review
• Travel booking support using Amadeus
• Appointment scheduling and calendar management
• Customer issue resolution and follow-up
• Online research and reporting

I am reliable, organized, and focused on delivering high-quality service to help businesses improve their customer experience and operational efficiency.