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Presentation
As a motivated sales manager and account manager, I am looking to develop my human and interpersonal skills through remote missions. With a good sense of communication, listening and adaptation, I make it a point of honor to understand the needs of customers and to offer effective solutions. My goal is to strengthen my soft skills — including negotiation, time management, empathy, and leadership — while actively contributing to customer satisfaction and retention.
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Portfolio
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Offered services
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Background
Agent Inwi Money
Inwi Money Agent – Fawatir Payment Service
📅 March 2024 – July 2024
➤ Management of payment transactions and customer support for Inwi Money services.
➤ Follow-up of transactions and support of customers in their financial procedures.
📅 March 2024 – July 2024
➤ Management of payment transactions and customer support for Inwi Money services.
➤ Follow-up of transactions and support of customers in their financial procedures.
Sales Manager
Sales Manager – Orange Agency
📅 January 2016 – February 2024
➤ Supervision of sales and customer loyalty.
➤ Management of business objectives and training of the team.
📅 January 2016 – February 2024
➤ Supervision of sales and customer loyalty.
➤ Management of business objectives and training of the team.
Assistant Commercial
Sales Assistant – Méditel Telecom
📅 December 2011 – December 2015
➤ Customer reception and advice, management of subscriptions and promotional offers.
➤ Administrative follow-up of customer files and first-level technical assistance.
📅 December 2011 – December 2015
➤ Customer reception and advice, management of subscriptions and promotional offers.
➤ Administrative follow-up of customer files and first-level technical assistance.
Bachelor's degree in English Studies
Bachelor's Degree in English Studies – Ibn Zohr University (September 2019)
University Diploma (DEUG) in English Language
University Diploma (DEUG) in English Language – Ibn Zohr University (October 2018)
Training Certificate in Office Computing
Training Certificate in Office Computing – Imasoft Private Institute (2013–2014)
Bachelor's Degree in Literature
Baccalaureate in Literature – Faysal Ibn Abdelaziz High School (July 2011)
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Certificate of Excellence
➤ Receipt of the Certificate of Excellence in Orange Branch Management (February 2024).
🇬🇧English 🇫🇷French 🇲🇦Arabic 🇲🇦Amazigh
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Working hours
Monday
From08h00To18h00
Tuesday
From08h00To18h00
Wednesday
From08h00To18h00
Thursday
From08h00To18h00
Friday
From08h00To18h00
Saturday
From08h00To18h00
Sunday â–ª Today
Closed
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