ZHANEL OMAROVA

Work experience:
Experience in management and administration in an aesthetic medicine clinic. Organization of the work of the call center and reception, building internal regulations, service control, registration and support of patients, work with doctors and staff. Participation in the launch of promotions, mailings, sales scripts and service standards.

Key skills:

Administration and operational management
Organization and control of the call center
Work with patients (appointment, support, service)
CRM, tables, reporting
Creation of regulations, instructions, scripts
Service quality control and discipline
Work with conflict situations
Coordination of doctors and staff
WhatsApp mailings, client texts
Documentation, questionnaires, contracts (NDA)
Work format: remotely
Timetable: Under discussion
Languages: Russian, Kazakh
About me:
Systematic, responsible, I know how to put things in order in processes, quickly get involved in work, focused on results and a high level of service.