Presentation
My services in Administrative Management:
- Complete organization of schedules, management of emails and professional correspondence with efficiency and responsiveness
- Filing, secure digital archiving and systematic monitoring of files for optimal traceability
- Invoice editing, customer reminders and follow-up of deadlines to secure your revenues
-Creation of professional documents, meeting minutes and tailor-made presentations
- Management of relationships with suppliers and partners to streamline your exchanges
My Company and Medical Telesecretariat services:
- Professional and courteous management of your phone calls with filtering and orientation of requests according to your criteria
- Real-time management of schedules and coordination of availability to optimize your agenda
- Switchboard adapted to your image and values, guaranteeing a professional first impression
-Availability to manage emergencies and ensure the continuity of your professional communication
Offered services



Background
Performance monitoring and support for agents.
Quality assessment and operational coaching.
Management of technical and organizational needs.
Production monitoring and coordination with internal teams.
Email processing and PBX management.
Telephone reception, call screening and message taking.
Administrative support and remote support.
Customer follow-up and processing of requests by email.
Resolution of user requests within the given timeframe.
Management of a large volume of customer interactions.
Management of user interactions on social networks.
Coordination with the support and communication teams.

