Details

Description

As part of a project in the cycling industry, we are looking for a Customer Support Agent to support professional customers such distributors.

Responsibilities

Provide support to professional customers via email and phone
Respond to inquiries regarding products, pricing and availability while promoting the product range
Assist with questions related to products, tools, compatibility and installation
Manage requests related to quotations, orders, complaints, returns and warranties
Consult technical documentation to identify the most appropriate solution
Explain solutions clearly and effectively to customers
Build and maintain strong professional relationships to deliver excellent customer experiences
Follow company procedures and contribute to continuous process improvement