Customer Relationship Manager

PMP and CSM-certified Program Manager with 22+ years providing day-to-day operational management of complex technology project teams within scope, schedule, and budget constraints. Plans, organizes, and coordinates all aspects of highly complex technology projects including software refresh, application development, infrastructure refresh, and cloud technology initiatives. Develops and manages all project management documents including project plans, resource estimates, budgets, schedules, team rosters, issue management, RAID logs, change control, and periodic status reports. Serves as a key liaison between project teams and customers across functional areas and disciplines. Proficient in traditional PM, Agile, iterative, and ITIL frameworks across enterprise and government IT environments, including direct experience with State of Delaware government technology programs. Local to Columbus, OH.