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CX Process Optimization – Reduce handling time, improve FCR, design SOPs. Customer Support Training – Agent training for quality, escalation handling
📍 Remote · · 🕒 1 year ago
25 $ Per day
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Service overview
⬇️ 15% reduction in AHT (Average Handling Time)
⬆️ 20% improvement in SLA adherence
⬆️ 85%+ FCR (First Call Resolution) maintained
⬆️ 99% accuracy in GDS booking & refund processing
⬆️ 20% improvement in SLA adherence
⬆️ 85%+ FCR (First Call Resolution) maintained
⬆️ 99% accuracy in GDS booking & refund processing
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