ServiceNow Architect

As a Senior ServiceNow Architect and Enterprise Transformation Advisor with 19 years of global experience, I help organizations design, optimize, govern, and scale their ServiceNow ecosystem to maximize business value. My services span comprehensive architecture health checks, target-state blueprinting, and platform modernization across ITSM, ITOM, CSM, HRSD, SPM, and ESM. I establish robust technical governance and Centers of Excellence (CoEs), challenge unnecessary customizations to ensure long-term scalability, and incorporate modern AI capabilities like Now Assist. Whether you are launching a new implementation, remediating architectural debt, or defining a multi-year digital transformation roadmap, I bridge high-level business strategy with hands-on technical execution to deliver secure, maintainable, and future-ready solutions.