⚡

Presentation

As a Senior ServiceNow Architect and Enterprise Transformation Consultant with ~19 years of global experience, I help organizations design, optimize, govern, and transform their ServiceNow ecosystem. I bridge business strategy with technical execution, translating complex requirements into secure, scalable, and future-ready solutions that deliver measurable value.

Core Capabilities
• Enterprise Architecture & Health Checks: Blueprinting, process re-engineering, technical governance, data modeling, and performance optimization across ITSM, ITOM, CSM, HRSD, SPM, FSO, and ESM.
• Transformation Strategy & Modernization: Roadmap development, CoE/Operating Model setup, legacy modernization, and AI-led automation (Now Assist).
• Integrations & Delivery Advisory: Enterprise integrations, technical due diligence, RFP/RFI solutioning, executive demos, and presales advisory.

Global Impact & Experience
Having led enterprise transformations across the US, Europe, Japan, APAC, and Australia, I have established architecture standards, reusable assets, and governance frameworks that keep environments maintainable and aligned with enterprise architecture principles. Furthermore, I have built and scaled a global ServiceNow practice to 300+ consultants across Consulting, Presales, and Delivery CoEs.

Why Work With Me?
Beyond technical execution, I bring a holistic transformation perspective. I evaluate current-state environments, address process gaps, challenge unnecessary customizations, and guide implementation partners to protect platform scalability.

Certifications: CSA, CAD, CIS-ITSM, CIS-HR, CIS-SPM, CIS-APM, CIS-Service Provider, Professional Suites, and Now Assist.

Ideal Engagements
• Strategic ServiceNow transformation roadmaps & platform architecture
• Architecture health checks, governance setup, and CoE enablement
• AI/Automation integration and complex platform remediation
Connect with me to align your ServiceNow platform with long-term business goals

🛠️