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Service overview
Provide first and second-level remote technical support via phone, email, chat, or ticketing systems
Troubleshoot hardware, software, and basic network issues
Technical Skills Required:
Windows & macOS support
Microsoft 365 & Active Directory
Basic networking (TCP/IP, DNS, DHCP, VPN)
Remote desktop tools (RDP, AnyDesk, TeamViewer)
Endpoint security & antivirus management
Ticketing systems (ServiceNow, Jira, Zendesk)
Basic cloud support (Azure, AWS, or Google Workspace – optional)
Minimizes downtime for remote users
✔ Enhances productivity across distributed teams
✔ Strengthens cybersecurity compliance
✔ Supports global operations without physical presence
Troubleshoot hardware, software, and basic network issues
Technical Skills Required:
Windows & macOS support
Microsoft 365 & Active Directory
Basic networking (TCP/IP, DNS, DHCP, VPN)
Remote desktop tools (RDP, AnyDesk, TeamViewer)
Endpoint security & antivirus management
Ticketing systems (ServiceNow, Jira, Zendesk)
Basic cloud support (Azure, AWS, or Google Workspace – optional)
Minimizes downtime for remote users
✔ Enhances productivity across distributed teams
✔ Strengthens cybersecurity compliance
✔ Supports global operations without physical presence
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