1. Office Administration

Managing daily office operations

Organising files, records, and documents

Maintaining accurate administrative systems

2. Patient and Client Support

Assisting patients with queries and information

Ensuring patient details and records are captured correctly

Providing professional and friendly customer service

3. Data Capturing and Record Keeping

Entering patient information and laboratory requests into systems

Maintaining confidential medical records

Ensuring data is accurate and up to date

4. Communication and Coordination

Answering phone calls and responding to emails

Communicating with doctors, nurses, and laboratory staff

Relaying important information between departments

5. Scheduling and Appointments

Managing bookings or appointments when required

Coordinating schedules for laboratory services

6. Documentation and Reporting

Preparing reports and administrative documents

Handling forms, invoices, and other paperwork

7. Compliance and Confidentiality

Following healthcare regulations and company policies

Protecting patient confidentiality and sensitive information

8. General Office Support

Ordering office supplies when needed

Assisting colleagues and management with administrative tasks

Ensuring the office environment runs efficiently