Basma Al Makni

Project Manager The Managers, Senior Leadership Recruitment Company

Remote Operations Manager for Mile café, my duties were:
- Develop and supervise their implementation of Standard Operating Policies and Procedures (SOPs)
- Developing a system of inventory follow-up and supervising its implementation
- Develop and supervise a daily reporting system and assist senior management in making appropriate and decisive decisions at the right time.
- Developing a system for selecting and evaluating suppliers and supervising its implementation.
- Daily follow-up of workflow and problem solving
- Setting strict policies and laws to rationalize consumption and reduce waste and damage
- Developing KPIs for performance evaluation, achievement reward and shortfall accounting
- Supervise the marketing team, propose marketing ideas and plans, and contribute to expanding the customer base.
- Setting strict rules for the good reception of customers, providing them with the best experience, and achieving the highest level of satisfaction and loyalty

General Manager of the MeldoMind Educational Project, an emerging project in the EdTech sector.
My most prominent tasks were:
- Supervise the establishment of the project, the construction and registration of the trademark and intellectual property rights.
- Develop a work plan and define tasks, responsibilities, schedules and budgets
- Recruitment, management and guidance of the team
- Supervise the marketing team and ensure that the designs and marketing messages are aligned with the visual identity and goals
- Supervising the processes of attracting investors and obtaining financing
- Support decision-making, problem solving, and facing challenges and difficulties.
- Manage and guide the team, coordinate and motivate them.
- Performance Evaluation & Quality Control

General Manager of Dumairi Company, a business consulting firm that provides feasibility studies, business plans, marketing and sales plans to entrepreneurs and startups, medium and large companies, my most prominent tasks were to:
Planning: Setting the company's short-term and long-term goals according to the SMART methodology and developing executive plans to achieve these goals.
- Organization: Define and distribute tasks to the team, set schedules and performance indicators (KPIs) at the level of individuals and departments, in addition to participating in recruitment processes, selecting the right competencies and putting the right employee in the right place.
- Mentoring: Management, guidance, support, motivation, clarification of tasks, coordination between everyone, performance evaluation, and resolution of problems and disagreements.
- Follow-up and Monitoring: Follow-up on achievement, quality control of outputs, on-time delivery, review of plans and closing of projects.
- Supervise sales and customer service processes to ensure the best customer experience and maximum satisfaction and loyalty.
- Supervise marketing and ensure the suitability of designs and marketing messages for visual identity and marketing goals.
- Developing operating policies and procedures (SOPs), establishing a clear system of workflows for employees and departments, and an accountability system for evaluating and accounting employees.
- Decision Support