Alyssa Joanna Frago

An IT Support professional currently working at CognitiveAI Inc., with experience in helpdesk operations, data quality auditing, and SLA-driven ticket resolution via JIRA Service Management. Background spans four roles across support, coordination, and technical assistance — including leading a student team and resolving high-volume chat support. Complements this operational foundation with a Computer Engineering degree and applied AI/IoT projects (YOLOv8-based threat detection, ESP32-based automation), both recognized at the national level.

I work in IT support by profession and build technical systems by curiosity. Day to day, I keep data accurate, tickets resolved within SLA, and systems running smoothly — work that's taught me to be precise and steady under high volume. Outside of that, I've built a real-time threat detection system and an automated IoT farming setup, both earning national recognition. I'm looking for roles where that same mix of discipline and curiosity has room to grow.