I have developed a solid and versatile background in customer care, case management, and customer support, particularly within Axa assistance, where I was in charge of the analysis of urgent situations, the coordination with service providers and the personalized support of policyholders. This experience allowed me to acquire a mastery of administrative processes, the follow-up of complex files and multi-channel professional communication.
In addition, I have experience in the non-profit sector as a fundraising consultant, where I helped to mobilize donors, present projects and ensure a quality human contract.
Finally, my role as an advisor and salesperson of energy contracts at luminus has allowed me to strengthen my commercial skills: prospecting advice, argumentation, management of objections and conclusion of contracts, and to achieve objectives.
My career path demonstrates great adaptability, a strong customer focus, as well as an ability to evolve in demanding environments, whether in assistance, administration or sales.