GLoria HEDIBLE

GLoria HEDIBLE

Cotonou, Benin

GLoria HEDIBLE

Lead Campaign Manager / Assistant
In the field of customer relations (BPO) for 5 years, I am a specialist in Lead Generation with more than 3 years of experience in customer relations, I combine administrative rigor and organizational skills. My career has allowed me to hold various positions such as Quality Coach, Assistant and Sales Representative, thus strengthening my skills in administrative task management, team coordination and project monitoring.

🔍 As a Lead Generation Specialist, I identify the best collection channels, design and manage effective campaigns, while ensuring the analysis and optimization of results.
🔍 As an Assistant, I ensure the daily management of operations: follow-up of files, writing reports, managing emails, organizing agendas, managing internal communication and efficient administrative support to the teams.

✨ Dynamic, versatile and results-oriented, I master both administrative missions and digital marketing actions. Always ready to take on new challenges, I put my skills at the service of your growth and efficiency objectives.

📩 Available for administrative assistance, digital marketing and lead management assignments.

Working hours

  • Monday:08h00 To 18h00
  • Tuesday:08h00 To 18h00
  • Wednesday:08h00 To 18h00
  • Thursday:08h00 To 18h00
  • Friday:08h00 To 18h00
  • Saturday:Not available
  • Sunday:Not available
  • Virtual Assistant
    Virtual Assistant
     70 $  - Per hour
    Do you need a reliable, organized and responsive assistant to help you on a daily basis? I put at your disposal my skills in administrative management and team coordination to save you time and ...
  • Generation de leads
    Generation de leads
     50 $  - Per hour
    I support you in the complete implementation of effective lead generation strategies, adapted to your objectives and your market. 💼 What my service includes: ✅ Identification and selection of the best ...
=> Identify and know lead collection media
=> Design, organize and manage lead collection campaigns
=> Analyze and optimize the performance of collections
=> Benchmark, know and follow the competition
• Follow-up of files and writing of reports
• Management of emails and internal communication
• Organization of agendas and meetings
• Full administrative support to the teams
- Evaluate the quality of calls and interactions of call center agents.
- Identify areas for improvement and propose corrective actions.
• Design and facilitate coaching and training sessions.
• Establish follow-up reports on the performance of call center agents.
- Collaborate with production managers for better results.
-Answer customer calls and process their requests.
- Provide solutions adapted to the needs of customers.
- Carry out reminders or prospecting calls if necessary.
- Respect the scripts and procedures in force.
- Achieve the performance and quality objectives set by the company.
- Identify and prospect new customers (companies, administrations,
startups, etc.).
- Present the IT solutions offered by the company (software, cloud services,
etc.).
-Analyze the market to propose customer acquisition strategies.
  • 🇫🇷 French
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