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GLoria HEDIBLE

GLoria HEDIBLE

Lead Campaign Manager / Assistant
📍 Cotonou, Benin · (0) · Member since October 2025
Availability
🏠 Works remotely / from home Yes No
🧰 Travels to client Yes No

Presentation

In the field of customer relations (BPO) for 5 years, I am a specialist in Lead Generation with more than 3 years of experience in customer relations, I combine administrative rigor and organizational skills. My career has allowed me to hold various positions such as Quality Coach, Assistant and Sales Representative, thus strengthening my skills in administrative task management, team coordination and project monitoring.

🔍 As a Lead Generation Specialist, I identify the best collection channels, design and manage effective campaigns, while ensuring the analysis and optimization of results.
🔍 As an Assistant, I ensure the daily management of operations: follow-up of files, writing reports, managing emails, organizing agendas, managing internal communication and efficient administrative support to the teams.

✨ Dynamic, versatile and results-oriented, I master both administrative missions and digital marketing actions. Always ready to take on new challenges, I put my skills at the service of your growth and efficiency objectives.

📩 Available for administrative assistance, digital marketing and lead management assignments.
🛠️

Offered services

2 services
📋

Background

LEADS CAMPAIGN MANAGER
VIPP INTERSTIS · 01/01/2023 – 10/10/2025
=> Identify and know lead collection media
=> Design, organize and manage lead collection campaigns
=> Analyze and optimize the performance of collections
=> Benchmark, know and follow the competition
ASSISTING
VIPP INTERSTIS · 01/01/2022 – 31/12/2022
• Follow-up of files and writing of reports
• Management of emails and internal communication
• Organization of agendas and meetings
• Full administrative support to the teams
QUALITY COACH
VIPP INTERSTIS · 01/08/2021 – 31/12/2021
- Evaluate the quality of calls and interactions of call center agents.
- Identify areas for improvement and propose corrective actions.
• Design and facilitate coaching and training sessions.
• Establish follow-up reports on the performance of call center agents.
- Collaborate with production managers for better results.
CALL AGENT
VIPP INTERSTIS · 24/08/2020 – 31/08/2021
-Answer customer calls and process their requests.
- Provide solutions adapted to the needs of customers.
- Carry out reminders or prospecting calls if necessary.
- Respect the scripts and procedures in force.
- Achieve the performance and quality objectives set by the company.
COMMERCIAL
OSSPO SERVICE · 01/03/2020 – 01/07/2020
- Identify and prospect new customers (companies, administrations,
startups, etc.).
- Present the IT solutions offered by the company (software, cloud services,
etc.).
-Analyze the market to propose customer acquisition strategies.
🇫🇷French
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Working hours

Monday
From08h00To18h00
Tuesday
From08h00To18h00
Wednesday
From08h00To18h00
Thursday
From08h00To18h00
Friday
From08h00To18h00
Saturday
Closed
Sunday ▪ Today
Closed

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