Houssam eddine benmesbah

Technical support technician with over 3 years of experience in contact centers (BPO), offering remote technical assistance to individuals and businesses.

What I can do for you:
- Diagnose and resolve Level 1 and 2 incidents
- Troubleshoot networks, internet connections, landlines, routers, and TV equipment
- Guide you remotely through configuring your equipment
- Handle and track your requests through to resolution
- Provide technical customer support by phone, chat, or email
- Handle complex cases with personalized follow-up

My experience: I worked at Webhelp / Concentrix, first supporting Free, then Bouygues Telecom's premium customers (Saphir service), where I handled complex incidents to a high standard. I am proficient with professional tools such as Salesforce and Genesys.

What sets me apart:
- Fast, methodical diagnosis
- Clear explanations without technical jargon
- Patience, attentive listening, and a strong service orientation
- Reliability, independence, and respect for deadlines

Languages: French and Arabic (native), fluent English.

Contact me with a description of your issue, and I’ll get back to you with a clear solution.