Team Leader in customer relations since 2021, I now lead a team in an international call center: performance monitoring, coaching, briefing animation, HR management and continuous improvement of the quality of service.

Before that, I spent 2 years as a Customer Advisor for a large telecom operator: incoming call management, incident diagnosis and resolution, complaint handling, technical and commercial support.

I offer my services in telecommuting for: switchboard management, remote customer support, complaint processing, data entry and monitoring, administrative management, as well as coaching and team supervision for companies looking for an experienced profile in performance management.

Rigorous, autonomous and used to an environment of objectives and KPI monitoring, I am fully invested in each collaboration, one-off or long-term. Available full-time or part-time depending on the mission.