Suraj Dahal

I’m an ISP/telecom business & operations manager with 9 years of hands-on experience leading branch/regional growth, customer acquisition, and service delivery. I manage cross-functional teams (sales, field operations, support, and network coordination), turning targets into execution through clear KPIs, disciplined processes, and data-driven decision making.

What I help with:

Business development strategy for ISP/telecom markets (new area expansion, go-to-market plans)

Sales campaign planning and execution (pricing, bundles, channel performance, conversion tracking)

ARPU growth and churn reduction (retention playbooks, win-back, customer experience improvements)

Operational leadership (team performance management, training, SOPs, escalation handling, SLA focus)

Reporting & performance dashboards (branch/area KPIs, weekly/monthly management reporting)

Partner/vendor coordination (local contractors, materials planning, rollout readiness)