Jo Lee Chong

I support founders and small business owners by bringing structure, organisation, and execution to their day-to-day operations so they can focus on growing their business.

My work sits at the intersection of operations, project management, and founder support. I help manage the moving parts of a business — from coordinating projects and tracking tasks to handling client communication and building simple systems that keep everything running smoothly.

Currently, I support a founder in the events and services industry, managing daily operations, client communications, artist coordination, invoicing, and workflow tracking. I created internal systems including invoice tracking, artist agreements, onboarding documentation, and operational SOPs to improve efficiency and clarity across the business.

I also have extensive experience in account management and client success, where I manage multiple clients simultaneously, lead teams, and ensure all deliverables and projects are executed smoothly. I track client requests, follow up on outstanding items, and proactively manage communications to prevent delays. I’ve developed internal systems to streamline client onboarding, project tracking, and team workflows, enabling consistent, high-quality service while reducing stress for both clients and the founder.

I’m highly organised, proactive, and comfortable working across multiple stakeholders. My goal is always to bring clarity, structure, and momentum to a founder’s ideas so projects move forward without the founder needing to chase every detail.

I work with founders on an hourly or monthly retainer basis, depending on the scope of support needed. My goal is to provide consistent, proactive operations and project management so you can focus on growing your business without the stress of day-to-day coordination.