Presentation
Throughout my career in the banking, financial services, and healthcare industries, I have led cross-functional initiatives, managed Agile projects, coordinated stakeholders, and built data-driven solutions that increased revenue, improved customer experience, and enhanced operational efficiency.
I specialize in transforming complex business needs into practical solutions while ensuring projects are delivered on time and aligned with business objectives.
Whether you need someone to coordinate your projects, improve internal processes, manage KPIs, organize executive operations, or support your leadership team, I bring a structured, proactive, and results-oriented approach.
Offered services
Background
-Built KPI dashboards reducing reporting time by 15%
-Managed operations and performance tracking to improve decision-making
-Monitored executive communications, meeting follow-ups, and priority actions, ensuring effective coordination and timely execution of key business initiatives.
-Increased cross-sell by 40% and customer base by 300%
-Improved customer experience (NPS +15%)
-Managed scheduling and calendar coordination for senior stakeholders, arranging meetings, workshops, and strategic sessions across multiple departments and external vendors.
-Developed functional specifications and workflow improvements
-Performed financial modeling and business analysis for strategic initiatives
-Monitored KPIs and improved project delivery performance
-Produced reports and forecasts for strategic decisions
-Managed client portfolios and increased contract closures by 50%
-Improved payment processes and customer satisfaction

