Microsoft 365 Administrator | IT Support Specialist | CSP Operations — 15+ years IT experience, 5+ years managing Microsoft 365 environments, and 6,900+ Upwork hours.

I help MSPs, Microsoft Partners, and businesses confidently run and secure their Microsoft 365 tenants. Clients hire me to reduce downtime, streamline user lifecycle tasks, enforce identity and access controls, and resolve escalated issues quickly.

Core skills and impact

Microsoft 365 tenant & Exchange Online administration, Microsoft Teams management, and Microsoft Entra ID (Azure AD) configuration.

CSP & Partner Center operations, license management, tenant onboarding, and multi-tenant support.

Identity and access management: Conditional Access, MFA rollout, role-based access, and delegated admin.

Security & compliance: security configuration reviews, risk remediation, and policy enforcement.

Support & escalation: help desk leadership, ticket triage, SLA-driven resolution, and end-user training.

Platforms: ServiceNow, Zendesk, Syncro, plus other RMM and ticketing tools.

Cross-platform troubleshooting: Windows and macOS support, Microsoft 365 app diagnostics, and performance tuning.

Notable project

Built an AI-powered Microsoft Graph security auditing solution that scans tenants for configuration gaps, identifies high-risk exposures, and produces prioritized remediation steps — used to reduce security incidents and accelerate compliance work.

What I deliver

Faster incident resolution and lower ticket re-open rates.

Clear, client-facing documentation and step-by-step onboarding workflows.

Practical, prioritized remediation plans that align with business risk and budgets.

Reliable communication, predictable SLAs, and measurable improvements in operational efficiency.

If you need help with Microsoft 365 administration, CSP operations, secure identity rollout, or escalated support, I can start with a free 30-minute discovery to assess your tenant and recommend next steps.