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Presentation
Customer service and operations professional with 6+ years of experience in reservations management, client communication, and operational coordination within luxury hospitality environments. Skilled in managing high-volume service requests, CRM systems, cross-department coordination, and process improvement. Proven ability to deliver excellent customer experiences and support business operations in fast-paced service industries.
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Portfolio
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Background
Central Communications Agent
•Processed reservation requests, changes, and cancellations via phone, email, and internal systems.
•Handled daily guest correspondence and responded to reservation inquiries promptly.
•Coordinated with front office, housekeeping, and other departments to ensure room availability and guest satisfaction.
•Maintained accurate reservation records and ensured compliance with hotel policies.
•Supported upselling initiatives and promoted hotel services to maximize revenue.
•Handled daily guest correspondence and responded to reservation inquiries promptly.
•Coordinated with front office, housekeeping, and other departments to ensure room availability and guest satisfaction.
•Maintained accurate reservation records and ensured compliance with hotel policies.
•Supported upselling initiatives and promoted hotel services to maximize revenue.
Reservations Executive
•Managed high-volume booking requests and coordinated service delivery across operational teams.
•Coordinated pre-arrival preparations to ensure guest preferences and special requests were fulfilled.
•Supported the reservation team in achieving revenue targets through upselling initiatives.
•Monitored occupancy forecasts, ADR, and RevPAR with the reservations department.
•Prepared weekly corporate productivity reports.
•Coordinated pre-arrival preparations to ensure guest preferences and special requests were fulfilled.
•Supported the reservation team in achieving revenue targets through upselling initiatives.
•Monitored occupancy forecasts, ADR, and RevPAR with the reservations department.
•Prepared weekly corporate productivity reports.
MBA
MBA in Human Resource Management & Business Analytics at
Lovely Professional University (LPU)
Lovely Professional University (LPU)
Bachelor's Degree
Bachelor of Hotel Management – Hotel Operations
🇬🇧English 🇮🇳Hindi
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Working hours
Monday
From08h00To18h00
Tuesday
From08h00To18h00
Wednesday
From08h00To18h00
Thursday
From08h00To18h00
Friday â–ª Today
From08h00To18h00
Saturday
Closed
Sunday
Closed
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