•Processed reservation requests, changes, and cancellations via phone, email, and internal systems.
•Handled daily guest correspondence and responded to reservation inquiries promptly.
•Coordinated with front office, housekeeping, and other departments to ensure room availability and guest satisfaction.
•Maintained accurate reservation records and ensured compliance with hotel policies.
•Supported upselling initiatives and promoted hotel services to maximize revenue.

•Managed high-volume booking requests and coordinated service delivery across operational teams.
•Coordinated pre-arrival preparations to ensure guest preferences and special requests were fulfilled.
•Supported the reservation team in achieving revenue targets through upselling initiatives.
•Monitored occupancy forecasts, ADR, and RevPAR with the reservations department.
•Prepared weekly corporate productivity reports.