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Presentation
Hi there! I’m a skilled business operations professional with a strong background in Human Resources, corporate travel planning, and day-to-day business management.
With over 10 years of hands-on experience, I’ve supported startups, and growing teams by streamlining their internal processes, handling HR tasks, managing travel logistics, and improving overall workflow efficiency. I provide end-to-end support in business operations, including HR administration, corporate travel management, and daily workflow coordination. My services include drafting HR policies, maintaining employee records, and supporting team communication. I also manage travel logistics such as flight and hotel bookings, visa arrangements, and itinerary planning for executives or teams. Additionally, I assist with calendar and email management, internal process optimization, reporting, and ensuring smooth day-to-day operations across departments.
With over 10 years of hands-on experience, I’ve supported startups, and growing teams by streamlining their internal processes, handling HR tasks, managing travel logistics, and improving overall workflow efficiency. I provide end-to-end support in business operations, including HR administration, corporate travel management, and daily workflow coordination. My services include drafting HR policies, maintaining employee records, and supporting team communication. I also manage travel logistics such as flight and hotel bookings, visa arrangements, and itinerary planning for executives or teams. Additionally, I assist with calendar and email management, internal process optimization, reporting, and ensuring smooth day-to-day operations across departments.
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Offered services
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Admin Sales & Customer Service
Handling phone calls, visitor appointments, and inquiries professionally
Scheduling: Coordinating calendars, meetings, and appointments for managers and teams
Document Management: Preparing, ...
20 $ Per hour
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Travel Planning & Coordination
Travel Planning & Coordination
Corporate travel booking and itinerary management
Transportation scheduling and logistics
Travel insurance coordination
Negotiation with travel agencies for ...
25 $ Per hour
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HR Administration & Support
HR Administration & Support
Recruitment and onboarding assistance
Attendance and leave management
Employee records and file management
Overtime calculation and payroll support
Job accident ...
20 $ Per hour
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Operations Management Support
Operations Management Support
Branches operations oversight
Process improvement and workflow optimization
Sales performance monitoring and reporting
Customer service management
20 $ Per hour
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Background
Operations Officer
I am experienced in operations management with a focus on overseeing branch activities to ensure smooth daily functioning. My responsibilities include managing instructors’ schedules, coordinating student registrations and attendance, and organizing course outlines and schedules to ensure effective delivery. Additionally, I analyze operational and sales data to create daily, weekly, and monthly reports that help monitor performance and support strategic decision-making. I also track sales and revenue performance to contribute to business growth. With strong organizational and multitasking skills, I ensure efficient branch operations and help achieve company goals.
Office Administration Specialist
Managed high-volume attendance tracking using IDS, ZK-Biotime, and other softwares.
Conducted attendance audits and prepared detailed reports for management
Maintained backup attendance data using Excel
Organized and scheduled transportation for 450+ employees
Managed transportation records, payments, and liaised with service providers
Maintained accurate leave records and generated leave reports
Supported employee onboarding, including orientation and training schedules
Handled job accident processes, ensuring compliance with insurance policies
Organized and updated confidential employee files
Calculated overtime and compensation, verifying accuracy for payroll processing
Managed reception area, phone calls, and visitor appointments
Oversaw office supplies, maintenance, and ensured a professional environment
Streamlined office operations and coordinated inter-departmental communication
Prepared and distributed internal memos and communications
Arranged comprehensive travel bookings (flights, hotels, transportation)
Managed travel per diems and coordinated travel insurance claims
Negotiated corporate travel deals with agencies for cost efficiency and quality
Conducted attendance audits and prepared detailed reports for management
Maintained backup attendance data using Excel
Organized and scheduled transportation for 450+ employees
Managed transportation records, payments, and liaised with service providers
Maintained accurate leave records and generated leave reports
Supported employee onboarding, including orientation and training schedules
Handled job accident processes, ensuring compliance with insurance policies
Organized and updated confidential employee files
Calculated overtime and compensation, verifying accuracy for payroll processing
Managed reception area, phone calls, and visitor appointments
Oversaw office supplies, maintenance, and ensured a professional environment
Streamlined office operations and coordinated inter-departmental communication
Prepared and distributed internal memos and communications
Arranged comprehensive travel bookings (flights, hotels, transportation)
Managed travel per diems and coordinated travel insurance claims
Negotiated corporate travel deals with agencies for cost efficiency and quality
Branch Manager
Directed all operational areas including distribution, customer service, HR administration, and sales
Assessed local market conditions and identified sales opportunities
Proposed corrective actions to address challenges and drive growth
Shared best practices, competitive intelligence, and business insights with branches and headquarters
Addressed customer and employee satisfaction issues promptly
Ensured compliance with ethical standards and applicable laws
Networked to improve branch and company reputation
Monitored competing markets and reported on market trends and penetration
Assessed local market conditions and identified sales opportunities
Proposed corrective actions to address challenges and drive growth
Shared best practices, competitive intelligence, and business insights with branches and headquarters
Addressed customer and employee satisfaction issues promptly
Ensured compliance with ethical standards and applicable laws
Networked to improve branch and company reputation
Monitored competing markets and reported on market trends and penetration
Bachelor Degree
I hold a Bachelor’s degree in Human Resources Management, which provided me with a strong foundation in organizational behavior, employee relations, recruitment, training and development, and labor laws. My education has equipped me with the knowledge and skills to effectively manage HR functions and support business operations in diverse industries.
🇬🇧English 🇫🇷French 🇲🇦Arabic
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Working hours
Monday ▪ Today
From19h00To23h00
Tuesday
From19h00To23h00
Wednesday
From19h00To23h00
Thursday
From19h00To23h00
Friday
From19h00To23h00
Saturday
Closed
Sunday
Closed
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