Mazo Koumbeima
Ouagadougou, Burkina Faso
Mazo Koumbeima
Administrative and HR Assistant / Customer Support
Category : Human Resources
Hello, I am a freelance administrative and HR assistant, with a diversified experience in point of sale management, customer support and recruitment.
I offer professional services to help companies optimize their organization, manage their clients and candidates, and ensure administrative and commercial follow-up.
My skills include:
Human Resources / Recruitment: Sorting and selecting resumes, tracking applications, organizing and scheduling interviews, writing and publishing job postings.
Customer support: management of customer requests, order tracking, communication by email, phone or WhatsApp, assistance and advice for customers.
Inventory tracking and physical inventories: manual counting of items and calculation of the total price for clear and accurate management of the point of sale.
Administrative and commercial assistance: organization of daily tasks, follow-up of sales, coordination with partners or suppliers, reporting and professional communication.
I work with rigor, organization and professionalism, and I adapt to each project according to specific needs.
My goal is to provide reliable and efficient support to my customers, whether for HR, administrative, commercial or physical stock monitoring missions.
I offer professional services to help companies optimize their organization, manage their clients and candidates, and ensure administrative and commercial follow-up.
My skills include:
Human Resources / Recruitment: Sorting and selecting resumes, tracking applications, organizing and scheduling interviews, writing and publishing job postings.
Customer support: management of customer requests, order tracking, communication by email, phone or WhatsApp, assistance and advice for customers.
Inventory tracking and physical inventories: manual counting of items and calculation of the total price for clear and accurate management of the point of sale.
Administrative and commercial assistance: organization of daily tasks, follow-up of sales, coordination with partners or suppliers, reporting and professional communication.
I work with rigor, organization and professionalism, and I adapt to each project according to specific needs.
My goal is to provide reliable and efficient support to my customers, whether for HR, administrative, commercial or physical stock monitoring missions.
Portfolio
Working hours
- Monday:08h00 To 18h00
- Tuesday:08h00 To 18h00
- Wednesday:08h00 To 18h00
- Thursday:08h00 To 18h00
- Friday:08h00 To 18h00
- Saturday:Not available
- Sunday:Not available
![Assistance administrative & support client]()
Assistance administrative & support client6 $ - Per hourVersatile freelancer with experience in administrative assistant, human resources, customer support and sales. I can: Manage professional emails and communications (Gmail and other mailboxes) Follow ...
As part of this collaboration, I was in charge of selling and distributing USB sticks during trainings:
Product and sales tracking
Communication and follow-up with customers
Coordination with the firm for sales logistics
This mission allowed me to strengthen my skills in sales, customer relations and organization.
Product and sales tracking
Communication and follow-up with customers
Coordination with the firm for sales logistics
This mission allowed me to strengthen my skills in sales, customer relations and organization.
During my recruitment internship, I acquired skills in human resources and application management:
Sorting and selection of CVs
Applicant Tracking and Interview Arrangements
Writing and publishing job offers
Reply gmail
This experience allowed me to develop organization, rigor and professional communication, and to manage several tasks simultaneously, useful skills for freelancers in HR or administrative support.
Sorting and selection of CVs
Applicant Tracking and Interview Arrangements
Writing and publishing job offers
Reply gmail
This experience allowed me to develop organization, rigor and professional communication, and to manage several tasks simultaneously, useful skills for freelancers in HR or administrative support.
As a point of sale manager, I managed all the commercial and operational activities of the store:
Sales and customer relations: customer reception, product advice, order follow-up and customer satisfaction
Inventory management and physical inventory: manually count items and calculate the total price to ensure accurate store tracking
Collaboration with suppliers: price negotiation, product orders and delivery tracking
Prospecting and business development: finding new customers and promoting products to increase sales
Organization and supervision of the team: distribution of tasks, performance monitoring and training of employees
Administrative follow-up: maintenance of sales records, daily reports and sales analysis for management
This experience has allowed me to develop solid skills in sales management, customer relations, negotiation, organization, operational follow-up and prospecting, directly transferable to customer support, administrative assistance or project management missions.
Sales and customer relations: customer reception, product advice, order follow-up and customer satisfaction
Inventory management and physical inventory: manually count items and calculate the total price to ensure accurate store tracking
Collaboration with suppliers: price negotiation, product orders and delivery tracking
Prospecting and business development: finding new customers and promoting products to increase sales
Organization and supervision of the team: distribution of tasks, performance monitoring and training of employees
Administrative follow-up: maintenance of sales records, daily reports and sales analysis for management
This experience has allowed me to develop solid skills in sales management, customer relations, negotiation, organization, operational follow-up and prospecting, directly transferable to customer support, administrative assistance or project management missions.
As the manager of my own farm, specializing in the breeding of local chickens and poultry, I managed all the agricultural and commercial activities:
Poultry Rearing and Care: Feeding, Growth Monitoring and Animal Health
Poultry-friendly feed composition to optimise growth and production
Team management: supervision of two employees and organization of daily tasks
Prospecting, buying and reselling: search for customers, purchase of raw materials and sale of finished products
Production monitoring and planning: organization of activities to ensure the quality and quantity of production
This experience allowed me to develop solid skills in team management, organization, commercial prospecting, operational follow-up and production management, while strengthening my autonomy, my rigor and my sense of responsibility.
Poultry Rearing and Care: Feeding, Growth Monitoring and Animal Health
Poultry-friendly feed composition to optimise growth and production
Team management: supervision of two employees and organization of daily tasks
Prospecting, buying and reselling: search for customers, purchase of raw materials and sale of finished products
Production monitoring and planning: organization of activities to ensure the quality and quantity of production
This experience allowed me to develop solid skills in team management, organization, commercial prospecting, operational follow-up and production management, while strengthening my autonomy, my rigor and my sense of responsibility.
I followed a Professional Bachelor's degree in Human Resources Management (2018 – 2021) at ESCO-IGES (Ouagadougou), with a defense in progress.
During this training, I acquired strong skills in several key areas of management and human resources, including:
Forward-looking management of jobs and skills
Communication techniques
Human resources management
Social Psychology and Organizational Psychology
General economy
Economic, social and family law
Introduction to Accounting
This training allowed me to develop a good understanding of personnel management, organizational environments, professional communication and the legal and economic aspects related to the world of work.
I am thus able to apply this knowledge in administrative assistance, customer support, recruitment, and HR follow-up missions, with rigor, professionalism and organizational skills.
During this training, I acquired strong skills in several key areas of management and human resources, including:
Forward-looking management of jobs and skills
Communication techniques
Human resources management
Social Psychology and Organizational Psychology
General economy
Economic, social and family law
Introduction to Accounting
This training allowed me to develop a good understanding of personnel management, organizational environments, professional communication and the legal and economic aspects related to the world of work.
I am thus able to apply this knowledge in administrative assistance, customer support, recruitment, and HR follow-up missions, with rigor, professionalism and organizational skills.
- Certificate of internship 10/12/2025
![Certificate of internship]()
I completed a recruitment internship at a firm, during which I acquired practical skills in human resources and administrative assistance.
My main missions included:
Sorting and selection of CVs according to the profiles sought
Follow-up and support of candidates throughout the recruitment process
Organization and scheduling of interviews
Writing and publishing job offers
Management and response to emails (Gmail, other mailboxes) for the follow-up of applications and communication with clients and candidates
This internship allowed me to develop a sense of organization, rigor and professional communication, as well as the ability to manage several tasks simultaneously, skills directly transferable to freelance missions in administrative assistance, HR support or customer relations. - Certificate wise decentralized cash register 21/10/2022
![Certificate wise decentralized cash register]()
I followed a short training course on Sage Decentralized Checkout, which allowed me to acquire basic notions in cash management and stock monitoring.
Thanks to this training, I am able to:
Track cash register entry and exit movements
Track sales and receipts
Have a clear view of available stocks and products
Establish simple reports to facilitate daily monitoring of operations
Even if I don't master the software at an advanced level, these skills allow me to provide practical and reliable support in cash register and inventory management for small structures or points of sale.
- 🇬🇧 English
- 🇫🇷 French
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