Presentation

Freelance expert in customer relations based in Sousse (Tunisia), I help French and European companies to outsource their customer service: after-sales service (after-sales service), e-commerce support (Shopify, Gorgias, Zendesk), B2B/B2C telesales, lead qualification and e-reputation (collection of Google and Trustpilot reviews).

More than 10 years of experience in key accounts: Orange France, NETY, Teleperformance, Movinga. 100% remote work in European time zones, proficiency in Salesforce, HubSpot, Ringover, ClickUp and Power BI.

My services:
- After-sales service management & customer support (tickets, returns, disputes, loyalty)
- Telesales & B2B/B2C closing (outgoing calls, up-selling)
- E-reputation & collection of customer reviews
- Operational automation (CRM, workflows, reporting)
- Creation of showcase websites for freelancers and VSEs

Start of the mission within 72 hours, free quote within 48 hours, guaranteed response within 24 hours.

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