Complete outsourcing of your customer service and after-sales service: tickets, returns, disputes, loyalty + weekly reporting

I take care of all your customer service: answers to tickets (email, chat, phone), management of returns and refunds, handling of disputes, loyalty and follow-up of e-commerce orders.

Mastered tools: Shopify, Gorgias, Zendesk, Salesforce, HubSpot, Ringover.
Weekly reporting included (KPIs: response time, CSAT, resolution rate).

✅ Customer response within 24 hours
✅ Mission start within 72 hours
✅ 10+ years of experience (Orange France, NETY, Teleperformance, Movinga)

100% remote work in European time zones. Free quote within 48 hours.