I am a results-driven Operations and Business Leader with over 20 years of experience leading large-scale operations across BPO, aviation, and commercial services, with a strong focus on the Philippines market.

Currently leading operations in the Philippines, I oversee end-to-end business functions including client delivery, workforce strategy, recruitment, HR, IT, and facilities. My experience spans managing multi-functional teams, scaling workforce capacity, and ensuring operational excellence while maintaining strong financial discipline and compliance with Philippine labor regulations.

I have a proven track record of:
• Driving cost optimization and improving operational efficiency (achieved up to 40% cost reduction)
• Scaling workforce and recruitment operations (500+ hires across multiple programs)
• Managing client lifecycle from onboarding to retention and expansion
• Leading high-volume, high-risk operations with strong focus on service quality and customer experience
• Building scalable processes, workflows, and cross-functional alignment

My background includes leadership roles with global organizations such as Qatar Airways, where I managed large-scale operations involving over 1,000 staff and complex, real-time decision-making environments.

I bring a strong balance of operational leadership, commercial awareness, and people management, with a focus on delivering sustainable growth, high client satisfaction, and scalable business structures.