Nsikan Essien
Abuja, Nigeria
Nsikan Essien
Client Support Coordinator
Category : Marketing and sales
Client Support Coordinator and Technical Dispatcher with 3+ years of experience supporting
healthcare providers and property management clients in high-volume remote environments. Skilled in
dispatch coordination, workflow optimization, CRM documentation accuracy (98–99%), and
cross-functional communication. Proven ability to manage time-sensitive operations while maintaining
structured, compliant service delivery.
healthcare providers and property management clients in high-volume remote environments. Skilled in
dispatch coordination, workflow optimization, CRM documentation accuracy (98–99%), and
cross-functional communication. Proven ability to manage time-sensitive operations while maintaining
structured, compliant service delivery.
Working hours
- Monday:08h00 To 18h00
- Tuesday:08h00 To 18h00
- Wednesday:08h00 To 18h00
- Thursday:08h00 To 18h00
- Friday:08h00 To 18h00
- Saturday:Not available
- Sunday:Not available
PM Client Support Dispatcher | Techvill Appliance Repair (Remote)
May 2024 – Present
• Dispatch 6+ technicians daily using ServiceTitan in high-volume service environments.
• Coordinate and schedule appointments across 9+ locations per day.
• Optimize technician routes using Google Maps to reduce service delays.
• Manage inbound and outbound communications via CallRail.
• Process 30+ GE warranty and property management email requests daily.
• Maintain accurate CRM documentation and service tracking records.
• Train new colleagues on dispatch workflow, warranty handling, and communication standards.
May 2024 – Present
• Dispatch 6+ technicians daily using ServiceTitan in high-volume service environments.
• Coordinate and schedule appointments across 9+ locations per day.
• Optimize technician routes using Google Maps to reduce service delays.
• Manage inbound and outbound communications via CallRail.
• Process 30+ GE warranty and property management email requests daily.
• Maintain accurate CRM documentation and service tracking records.
• Train new colleagues on dispatch workflow, warranty handling, and communication standards.
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