Presentation
healthcare providers and property management clients in high-volume remote environments. Skilled in
dispatch coordination, workflow optimization, CRM documentation accuracy (98–99%), and
cross-functional communication. Proven ability to manage time-sensitive operations while maintaining
structured, compliant service delivery.
Background
May 2024 – Present
• Dispatch 6+ technicians daily using ServiceTitan in high-volume service environments.
• Coordinate and schedule appointments across 9+ locations per day.
• Optimize technician routes using Google Maps to reduce service delays.
• Manage inbound and outbound communications via CallRail.
• Process 30+ GE warranty and property management email requests daily.
• Maintain accurate CRM documentation and service tracking records.
• Train new colleagues on dispatch workflow, warranty handling, and communication standards.
