Roberto Castillo
Corozal, Belize
Roberto Castillo
Virtual assistant
Category : Marketing and sales
Virtual Assistant Services
I provide reliable, detail-oriented virtual assistant services to help businesses stay organized, improve customer experience, and save valuable time. Whether you need daily administrative support or assistance with customer communication, I can adapt to your workflow and become an extension of your team.
Administrative Support
Calendar and appointment scheduling
Email and inbox management
Data entry and database maintenance
File organization and document management
Internet research
CRM updates and management
Spreadsheet creation and maintenance
Report preparation
Customer Support
Responding to customer inquiries via email, chat, and messaging platforms
Handling customer follow-ups
Order processing and status updates
Appointment confirmations and reminders
Resolving customer concerns professionally
Maintaining excellent customer satisfaction
Sales Support
Warm lead follow-up and nurturing
Responding to inbound inquiries
Preparing and sending estimates or proposals
Scheduling consultations and appointments
CRM pipeline management
Client onboarding assistance
Note: I specialize in working with warm and inbound leads. I do not perform cold calling or unsolicited cold sales outreach.
Marketing & Business Support
Social media scheduling
Content posting
Basic Canva graphic creation
Lead organization
Market and competitor research
Online listings management
Business process documentation
General Business Assistance
Project coordination
Task tracking
Team communication
SOP documentation
Workflow organization
Vendor and client communication
General administrative support tailored to your business
I pride myself on being proactive, dependable, and highly organized. My goal is to reduce your workload so you can focus on growing your business while knowing that the day-to-day operations are handled efficiently and professionally.
I provide reliable, detail-oriented virtual assistant services to help businesses stay organized, improve customer experience, and save valuable time. Whether you need daily administrative support or assistance with customer communication, I can adapt to your workflow and become an extension of your team.
Administrative Support
Calendar and appointment scheduling
Email and inbox management
Data entry and database maintenance
File organization and document management
Internet research
CRM updates and management
Spreadsheet creation and maintenance
Report preparation
Customer Support
Responding to customer inquiries via email, chat, and messaging platforms
Handling customer follow-ups
Order processing and status updates
Appointment confirmations and reminders
Resolving customer concerns professionally
Maintaining excellent customer satisfaction
Sales Support
Warm lead follow-up and nurturing
Responding to inbound inquiries
Preparing and sending estimates or proposals
Scheduling consultations and appointments
CRM pipeline management
Client onboarding assistance
Note: I specialize in working with warm and inbound leads. I do not perform cold calling or unsolicited cold sales outreach.
Marketing & Business Support
Social media scheduling
Content posting
Basic Canva graphic creation
Lead organization
Market and competitor research
Online listings management
Business process documentation
General Business Assistance
Project coordination
Task tracking
Team communication
SOP documentation
Workflow organization
Vendor and client communication
General administrative support tailored to your business
I pride myself on being proactive, dependable, and highly organized. My goal is to reduce your workload so you can focus on growing your business while knowing that the day-to-day operations are handled efficiently and professionally.
Portfolio
Working hours
- Monday:08h00 To 18h00
- Tuesday:08h00 To 18h00
- Wednesday:08h00 To 18h00
- Thursday:08h00 To 18h00
- Friday:08h00 To 18h00
- Saturday:Not available
- Sunday:Not available
![I I provide reliable, detail-oriented virtual assistant services to help businesses stay organized, improve customer experience, and save valuable tim]()
Administrative Support Calendar and appointment scheduling Email and inbox management Data entry and database maintenance File organization and document management Internet research Spreadsheet ...
I take calls, Book Office Visits with the Dr's, Book Procedured Like Colonoscopies and Upper Endoscopies, I also answer general questions reguarding procedures and Office Visits. One sucess I have had in this practice is that I created their Booking Webapp, Its minimalist style but the Dr approved it like that since we were in very difficult times where everybody were booking procedures with some kind of error. This web app solved that problem for them.
I started in ASAP Answering Services as a Customer Care Associate, I only used to answer calls for Home improvement service like locksmiths, Roofing, Plumbing, garagedoor repairs, appliance repairs, Remodeling, General Contractors etc. After 6 months I grew into the Company's Main Training Person, I reformed the old training scheme and trained people into the best Answering service Associtates I could, When I was not training people I filled the role of Quality Assurance, Listening to 80 calls per day and grading them, If I noted any irregularity in either tone or any small details, I used to do a reenforcement training with the person. about 3 months after, I was raised to Training manager where I performed Data analysis on operation statuses, who were the best agents of the month, of the week and daily, namaged reports for the COO and Reported back to her. I also made infographics and documented SOPs.
At Porch.com I used to do out bound lead outreach for warm leads. I used to make a custom quote over the phone and pass the projects over to project managers. I used to answer any questions the customers had also.
I used to Answer Phone calls and Emails about general questions about a product, handle lost package claims, Inside sales and de-escalation of angry customers.
I was a Customer Service Representaticve for the Verizon Wireless Campaign in Mexico City, We had to handle different situation like manage 3rd party subsctiption, Read and explain bills, Manage SIM activations, General Troubleshooting, Inside sales, and answer any questions the customer might have.
I completed an Associates Degree in Computer Science as my major.
I obtained my Highschool diploma in General science Major (Chemistry and Biology) and a Minor in Accounting to compensate not taking Physics.
- Google Data Analysis: Foundations 05/10/2022
![Google Data Analysis: Foundations]()
Define and explain key concepts involved in data analytics including data, data analysis, and data ecosystems.
Conduct an analytical thinking self assessment giving specific examples of the application of analytical thinking.
Discuss the role of spreadsheets, query languages, and data visualization tools in data analytics.
Describe the role of a data analyst with specific reference to jobs and other concepts.
Verify: https://coursera.org/verify/FJXSLTPEVGAG - Godot 101 - Game Engine Foundations [2020] 07/03/2022
![Godot 101 - Game Engine Foundations [2020]]()
I acheived a certificate in game engine foundations for the GODOT GAME ENGINE.
![Godot 101 - Game Engine Foundations [2020]](https://www.jobbers.io/wp-content/plugins/sf-booking/images/file_icons/pdf.png){kind=icon}
- 🇬🇧 English
- 🇪🇸 Spanish
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