Patricia Ponce

I’m a bilingual Customer Success and Project & Operations Manager with 11+ years of experience helping companies improve their products and services through the eyes of their customers. I specialize in client onboarding, stakeholder management, cross-functional collaboration, and CRM optimization for SaaS, marketing, and nonprofit sectors.

Over the past seven years, I transitioned to the private sector, leading client onboarding and managing portfolios of over 60 client accounts. I’ve developed onboarding materials that reduced support tickets by 15% and supported multiple account expansions through proactive client engagement.

I've worked with U.S. companies leveraging nearshore LATAM talent, collaborating with Sales, Talent, and Marketing teams to ensure clients stay engaged, aligned, and growing. I also coach mid-career professionals on job transitions, helping them strengthen communication, build strategy, and maintain resilience.

I'm experienced in remote tools like Notion, ClickUp, and Asana, I bring both operational excellence and a customer-centered mindset to every project.