Sahiya Najeeb

Clients: Scotiabank (Capital Markets) | Government of Canada (Claims Project for Indian Boarding
Homes) Team Size – 25+ members
• Partnered with business leaders in banking and government sectors to define Salesforce product
vision and roadmap.
• For Scotiabank (Capital Markets): Led Salesforce FSC and CRM implementation to optimize client
onboarding, relationship management, and regulatory compliance.
• For Government of Canada – Claims Project: Supported Salesforce Service Cloud solution to
streamline claims management and improve citizen services for indigenous communities.
• Defined product backlog, user stories, acceptance criteria, and release scope; facilitated Agile
ceremonies with distributed teams.
• Collaborated with compliance, risk, and legal stakeholders to align Salesforce features with industry
regulations.
Key Achievements
• Delivered Salesforce FSC solution for Scotiabank, enhancing capital markets client onboarding and
improving operational efficiency.
• Modernized claims intake and processing for the Government of Canada project, improving case
handling transparency and citizen experience.

Clients: Yorkshire Housing | USAA | VMware Team Size – 25+ members
• Owned Salesforce product roadmap and backlog, aligning delivery with client business objectives.
• Defined MVP features, release priorities, and acceptance criteria; led Agile ceremonies across
teams of 10–30 members.
• Partnered with executives, SMEs, and product managers to translate requirements into Salesforce
solutions (Service Cloud, FSC, Field Service).
• Led discovery workshops, process redesign, and cross-functional collaboration to drive successful
Salesforce adoption.
Key Achievements
• Yorkshire Housing: Digitized housing management, improving staff efficiency and customer response
times.
• USAA: Rolled out FSC, streamlining sales-rep workflows and boosting acquisition efficiency.
• VMware: Designed automated revenue scheduling solution, reducing manual errors and improving
financial accuracy.

Clients: Bayer CropScience (Bayer Rewards Plus | LEAD | Account Planning) – 25+ members
• Acted as Product Owner for multi-country Salesforce supply chain and sales enablement solutions.
• Defined roadmaps, rollouts, and backlog priorities across regions; facilitated Agile ceremonies for
global teams of 12–20 members.
• Conducted stakeholder workshops and journey mapping to refine business processes and improve
adoption.
Key Achievements
• Rolled out Bayer Rewards Plus app in 4+ countries, enabling end-to-end supply chain traceability.
• Spearheaded LEAD project, driving 300% YoY revenue growth with targeted sales strategies.
• Reduced delivery cycles by introducing requirements traceability and prioritization practices.