Sungnam Bautista

IT Support Technician with more than 11 years of experience in IT support, helpdesk and Microsoft environments. I work as a freelancer, offering efficient, structured and solution-oriented remote support for end users, freelancers and small and medium-sized businesses.

I have a solid expertise in Microsoft 365, Windows, Outlook, Teams, OneDrive, Exchange Online and Azure AD / Entra ID environments. Accustomed to supporting non-technical users, I make it a point of honor to provide clear and accessible explanations, while ensuring a quick resolution of incidents.

Recognized for my analytical skills, my sense of service and my responsiveness, I help my clients maintain a stable, secure and efficient work environment.

Key Competencies

Remote IT Support (L1 / N2)

Microsoft 365 administration (accounts, licenses, permissions)

Outlook, Exchange Online & Microsoft Teams

Windows 10 / 11 (Installation, Configuration, Troubleshooting)

OneDrive & SharePoint (sync, access, share)

Azure AD / Entra ID (user management, MFA, basic policies)

Employee Onboarding / Offboarding

IT support for freelancers, small businesses and SMEs

IT documentation and best practices

Languages

Portuguese: mother tongue

French: professional level

English: Professional level

Based in France — available for remote assignments, one-off interventions or monthly packages.