Customer Experience Consultant – Hospitality, Catering & Luxury

A professional passionate about service excellence and customer experience, I support establishments in the hotel, restaurant and retail sector in improving their quality of service and customer satisfaction.

Coming from a luxury-oriented hotel training and with experience in premium retail, I have developed a solid expertise in customer relationship management, high-end service standards and support for field teams.

For more than 7 years as Customer Experience Director in the restaurant industry, I have been working on:
• Optimizing the customer journey
• the quality of reception and service
• Customer loyalty
• Review and e-reputation management
• Training of teams
• Improving operational standards
• Managerial support and premium experience

Available for face-to-face or remote assignments:

* Customer Experience Audit
* Advice and support
* Customer relationship training
* mystery guest
* Customer satisfaction management
* Hospitality & Catering Consulting

My goal: to help establishments create a differentiating, loyal customer experience that is aligned with the expectations of a demanding clientele.