5+ Years of Proven Expertise in Modern Workplace & IT Operations
Are you looking for a Microsoft 365 expert who can handle everything from day-to-day helpdesk to complex L3 infrastructure escalations? With over 5 years of experience—including roles as an Associate System Engineer and IT System Administrator—I provide enterprise-grade support to businesses worldwide.
My background is built on a solid academic foundation with a BSc (Hons) in Computing and industry-recognized certifications including MS-900, SC-900, and SC-401. I specialize in Microsoft’s Modern Workplace ecosystem, ensuring your team stays productive, secure, and connected.
What I Bring to Your Project:
Microsoft 365 Mastery: Expert administration of Exchange Online, SharePoint, Teams, and Intune (Endpoint Manager).
Advanced Troubleshooting: Resolving complex mail flow issues, Outlook sync errors, and L2/L3 escalations within strict SLAs.
Identity & Security: Managing Active Directory and Entra ID (Azure AD), including user lifecycle and security hardening (SC-900/SC-401 standards).
Modern Operations: Proficient in ITIL practices and ticketing systems like Zoho to provide organized, professional support.
Cross-Platform Knowledge: Skilled in Networking, Python, and Linux, allowing me to understand your entire technical stack.
Why Hire Me?
Efficiency: 5+ years of experience means I fix issues correctly the first time, saving you downtime and money.
Certified Professional: Backed by Microsoft Security and Fundamentals certifications.
Reliability: A proven track record of managing migrations and high-volume support requests for global clients.
I am ready to help you optimize your IT infrastructure. Click the "Hire" or "Contact" button to discuss how I can streamline your business technology today.