⚡
Presentation
5+ Years of Proven Expertise in Modern Workplace & IT Operations
Are you looking for a Microsoft 365 expert who can handle everything from day-to-day helpdesk to complex L3 infrastructure escalations? With over 5 years of experience—including roles as an Associate System Engineer and IT System Administrator—I provide enterprise-grade support to businesses worldwide.
My background is built on a solid academic foundation with a BSc (Hons) in Computing and industry-recognized certifications including MS-900, SC-900, and SC-401. I specialize in Microsoft’s Modern Workplace ecosystem, ensuring your team stays productive, secure, and connected.
What I Bring to Your Project:
Microsoft 365 Mastery: Expert administration of Exchange Online, SharePoint, Teams, and Intune (Endpoint Manager).
Advanced Troubleshooting: Resolving complex mail flow issues, Outlook sync errors, and L2/L3 escalations within strict SLAs.
Identity & Security: Managing Active Directory and Entra ID (Azure AD), including user lifecycle and security hardening (SC-900/SC-401 standards).
Modern Operations: Proficient in ITIL practices and ticketing systems like Zoho to provide organized, professional support.
Cross-Platform Knowledge: Skilled in Networking, Python, and Linux, allowing me to understand your entire technical stack.
Why Hire Me?
Efficiency: 5+ years of experience means I fix issues correctly the first time, saving you downtime and money.
Certified Professional: Backed by Microsoft Security and Fundamentals certifications.
Reliability: A proven track record of managing migrations and high-volume support requests for global clients.
I am ready to help you optimize your IT infrastructure. Click the "Hire" or "Contact" button to discuss how I can streamline your business technology today.
Are you looking for a Microsoft 365 expert who can handle everything from day-to-day helpdesk to complex L3 infrastructure escalations? With over 5 years of experience—including roles as an Associate System Engineer and IT System Administrator—I provide enterprise-grade support to businesses worldwide.
My background is built on a solid academic foundation with a BSc (Hons) in Computing and industry-recognized certifications including MS-900, SC-900, and SC-401. I specialize in Microsoft’s Modern Workplace ecosystem, ensuring your team stays productive, secure, and connected.
What I Bring to Your Project:
Microsoft 365 Mastery: Expert administration of Exchange Online, SharePoint, Teams, and Intune (Endpoint Manager).
Advanced Troubleshooting: Resolving complex mail flow issues, Outlook sync errors, and L2/L3 escalations within strict SLAs.
Identity & Security: Managing Active Directory and Entra ID (Azure AD), including user lifecycle and security hardening (SC-900/SC-401 standards).
Modern Operations: Proficient in ITIL practices and ticketing systems like Zoho to provide organized, professional support.
Cross-Platform Knowledge: Skilled in Networking, Python, and Linux, allowing me to understand your entire technical stack.
Why Hire Me?
Efficiency: 5+ years of experience means I fix issues correctly the first time, saving you downtime and money.
Certified Professional: Backed by Microsoft Security and Fundamentals certifications.
Reliability: A proven track record of managing migrations and high-volume support requests for global clients.
I am ready to help you optimize your IT infrastructure. Click the "Hire" or "Contact" button to discuss how I can streamline your business technology today.
🛠️
Offered services
📋
Background
System Engineer (Modern Workplace)
Provided Level 2 & 3 support for Microsoft 365 services (Exchange Online, SharePoint, Teams, Intune).Managed complex migration projects for mailboxes, Teams, and SharePoint content.Administered user access, mail flow, and license management.Supported device modernization using Microsoft Intune and Android Enterpriseugust
Delivered Level 1 and 2 technical support for Microsoft 365 and managed support requests via Zoho Ticketing System.Monitored Office 365 service health and performance.Managed email configurations, including distribution lists and mail flow rules.
Delivered Level 1 and 2 technical support for Microsoft 365 and managed support requests via Zoho Ticketing System.Monitored Office 365 service health and performance.Managed email configurations, including distribution lists and mail flow rules.
IT System Administrator
Independently handled end-to-end IT operations, ensuring stable and secure performance onsite and remotely.
Managed ERP system support and AD application servers to ensure continuous business availability.
Maintained server networks and implemented security measures to protect data and hardware.
Delivered proactive system monitoring and maintained comprehensive technical documentation.
Managed ERP system support and AD application servers to ensure continuous business availability.
Maintained server networks and implemented security measures to protect data and hardware.
Delivered proactive system monitoring and maintained comprehensive technical documentation.
Tanning Technical Support Engineer
Gained experience with Barracuda Email Security Gateway, Checkpoint firewall configuration, and McAfee ePolicy Orchestrator (EPO).
BSc (Hons) Computing
🕐
Working hours
Monday
From08h00To18h00
Tuesday ▪ Today
From08h00To18h00
Wednesday
From08h00To18h00
Thursday
From08h00To18h00
Friday
From08h00To18h00
Saturday
From00h00To00h00
Sunday
From00h00To00h00
⭐
Reviews
Please sign in as a customer to give your feedback
💬
No reviews yet.
Be the first to share your experience with this professional.